“I have been renting here for almost one year and have had many problems. When I moved in, the apartment was still dirty (cleaning it is apparently the duty of the previous tenant, and if they don't do a good enough job, you're shit out of luck). My fire alarm wasn't connected, which the property manager didn't believe at first until she dropped by to check for herself. She told me it would take several days to fix, which is unacceptable because the alarm is connected to other alarms in the building so I'd know if there was a fire anywhere. I had to go out and buy my own and install it, and I was reimbursed. There was also a bad patch job where someone had cut into the floor to install something that was caving in - I needed the wood planks there to be reinforced so my foot didn't go through the floor. Now, I have to major cracks in my bathtub. Maintenance keeps sealing it but the seals only last a few days and then reopen. The entire unit needs replacement, but management refuses. The tenants below my apartment are experiencing extensive water damage and leaking in the area my tub is, as well as throughout the rest of their apartment. They had their heating break in February and it wasn't fixed until the summer. Another tenant had to throw out furniture due to mold growth on it because of water damage. Phil is kind and seems to treat tenants with respect, but his actions don't match his words. Overall, it seems that Phil doesn't really care about the conditions that his tenants live in, or he prefers to remain blissfully unaware while he sits back and rakes in the money from all of his properties.”
“This is the worst place i have ever lived. Yes it is income based but we still should be treated like people. Christine acts like she is better than everyone and is RUDE RUDE RUDE. Maintenance men will just walk up in your house and not give a damn. I have mold that ive told them FIVE times about. My air and heat doesnt work properly. Too many issues and THEY DO NOT CARE. If i could afford somewhere better for my kids and I. Id be gone. They make me feel like im a nobody over here.”
“I have had repeated issues with this landlord over maintenance requests. When I moved in I opened the fridge and it smelled like a rotting corpse had been in there for months. I had to leave the apartment the smell got so bad. I went straight down to the front office and they sent some of the cleaning staff down to take a look. They sprayed some stuff and wiped it down and left. The smell was NOT gone at all and now I had bugs that started coming out of my ice maker. My landlord's solution was that it would dissipate over time. They said the previous tenant left some fish in the freezer and they turned the electric off to that unit. They didn't realize there was still fish in the freezer until they came to clean for my arrival. The smell was unbearable for months. I couldn't get them to do anything about it. About a month into my lease my security alarm's backup battery went dead which causes it to beep very loudly every few minutes. I put in a maintenance request and a few weeks later someone came to look at it. He said the battery probably needed to be replaced but he would have to check to see what type it needed. I said ok and thought he would be back soon. A month went by and I heard nothing. I decided to put in another request. He came back and said the same thing. That the battery probably needed to be replaced and he needed to check to see what kind it needed and he would get back to me. This went on about 3 or 4 more times until I just gave up and unplugged the alarm system because I got tired of the beeping and I'm sure my neighbors were too. I had a light bulb that had smoke coming out of it. They just put the exact same completely black bulb back in the socket. Which is so unbelievably dangerous. I have also had so much trouble with the front office with the pandemic. They refuse to take partial payments. They refuse to work with you to help get the balance paid on your account and keep adding and adding late fee upon late fee upon late fee. I have applied for rental assistance and the only thing that is preventing them from getting the money is they have to do their part of the application. But for an entire month they have done nothing. During this pandemic I have been threatened by corporate I am repeatedly given notices threatening eviction even though I am protected under the CDC moratorium and have signed the documentation necessary to receive such protection. This property has been the worst rental experience I have ever experienced!”
"I rented from Krista McLaughlin and McGregor Properties in 2019. The property was sold to a different company, Urban Vigor LLC, during my lease. Let's just say the transition was not handled well and I have numerous issues with both companies. My main issues were: 1. Urban Vigor did not pay the gas bill which was outlined as included in my rent, so my gas was shut off. They said this was not their fault since the previous owners with McGregor Properties didn't tell them they had to pay this bill when they bought the property? 2. When Columbia Gas came to turn the gas back on, it turns out I had been living for a year with a "red tag condition" that could have resulted in my injury or death (photo of letter attached). They turned my stove on, but I had to live without heat until I moved out two months later. It was spring, but it was still cold and I'm entitled to heat! 3. I moved out due to the above and due to being treated really unprofessionally by Jey Marks at Urban Vigor. But it did not stop there - I did not get my security deposit check and pro-rated rent refund check back for 82 days after move out. Countless calls, emails, and even in person trips to their office were made...TERRIBLE follow-up and they lied to me numerous times. Also, it is mandatory in the state of KY for landlords to return the security deposit within 60 days of move out, so what they were doing was ILLEGAL and was during a PANDEMIC. Overall, rude, unethical, illegal, bad people. Don't do it!"
"They are a horrendous property management company! I have needed a new HVAC unit since we moved in 3 summers ago. Every summer I have had to call multiple times to have them come fix it. They’ve done “bandaid” type fixes the previous two summers but are finally supposed to be replacing the unit except it has now been discovered that the piping throughout the entire home has been done incorrectly and my HAVC unit has to be put on hold until that is addressed. However, about a month ago I had to call them to send a plumber out because I had sewage (that has came up my kitchen sink ever since I moved in anytime I run my washing machine) began coming up through my bathtub and toilet suddenly. They have now added a fee of $299 to my account saying that it was my fault the sewage was backed up. It was NOT! The piping throughout the entire home is messed up! I had a sudden gas leak in my hot water heater towards the end of winter/early spring that I had to call the emergency maintenance line and was told that it wasn’t an emergency so I would have to wait until they became available to come out and fix it. After getting advice from a friends husband who is a local firefighter, my three very young children and I had to evacuate immediately and the fire department had to come out to address the leak. The property management company acted like it was no big deal but the firemen told me that had my children and I went to bed that night we potentially may not have woken up the next morning. While the firemen were here they checked the smoke detectors and found that if there ever were a fire, the smoke detectors that we had would not have even worked they were so outdated. The firemen were so kind and installed updated ones free of charge along with a CO2 detector. This company is quick to tack on any charge they possibly can but gives tons of kickback if repairs are ever needed. The employees are always very rude and never easy to work with. I do NOT recommend anyone renting through them!"
"Steve House is a slum lord, plain and simple. His properties are dilapidated, below code, and willfully neglected. He often operates by cash with no printed lease, which leaves his more vulnerable tenants without any legal footing. I lived in two of his properties and have been inside many. They are roach infested, have black mold, multiple leaks, and are a serious health hazard. When told about the roaches for the ninth time, Steve House would respond that “every house in Lexington has roaches”. The building I used to occupy currently has a condemned sign on the front door, and multiple residents living inside with no where to go."
Review of Jim Arnold – Idle Hour, 40502 ★★ "He was understanding in many situations, but the gutter/siding above the door outside broke off and it was months before it was fixed. The building didn’t have fire alarms. He requires written notice WELL in advance before your lease ends if you want to move but doesn’t point… Continue reading Review of Jim Arnold by OCH
"This man, my former landlord, current UK History professor, should be held accountable for his actions of being an extremely exploitative, money-hungry, racist, and sexist landlord. Please avoid 428 E Maxwell Street and any of his properties. His lease may be tempting. He does not require a co-signer, previous rental or landlord references, employment info, and does not do credit/background checks. Allows pets. This was good for me as a student moving into their first housing, however, in hindsight, I should have seen these as red flags. Before delving into house issues, let me speak on the character of this wretched man. He is explicitly racist in saying when we first met that women from my (Muslim, Middle Eastern) country are oppressed by the tradition of wearing headscarves. He talked at me for hours, a Middle Eastern woman, lecturing me on what was good in the history of my country and people of my gender. Previous female tenants have also complained about him coming into their units without warning or notice, and one has even complained of personal items (intimate personal items…) being moved around and misplaced. He also treats his female tenants differently, and female of color tenants differently, often very dismissive and treating us like we do not know anything and are dumb. We are not, I was not, taken seriously about anything. Now, the house. I lived on 428 E Maxwell Street. It is the decrepit red house across from Michlers nursery and Kentucky Native Cafe. Upon moving in, I was confronted with a disgusting apartment that smelled so intensely of animals (and their shit) due to the previous tenants who owned 10+ pets including many cats and many dogs. It is honestly too traumatic to go into details of having to figure out what to do. The place was inhospitable. Shortly after, I discovered there were squirrels living in the walls. This was a months+ ordeal to get rid of them. During this process, the animal control person discovered there was more shit literally inside the walls. I also could smell dog shit in other parts of the unit (likely lodged in between another set of walls). The house has been on the brink of condemnation before, and has been called on MANY code violations in its years. Fake AC vents are screwed into the walls. I'm sure the fire alarm does not work. There was a problem of rats. Why does animal control recognize this house? I suffered from mysterious spider bites. Undoubtedly there was mold growing, and likely a host of other toxins leeching. The windows had no screens. Many windows would not open or close properly. The door is on its last legs of life. The house door has been kicked in many times. Burglaries have occurred many times in this house, once during my living there but in a different unit. When the summer began I discovered that the AC did not work. That never got fixed despite my desperate pleas to have my basic human right of livable temperatures be met. I lived in the attic. We are talking 85-90 degrees inside with a broken AC shooing in hot air. There were only 2 tiny vents for 1000+ sqft. He made me go and buy a fan. That was the solution. There were many holes in the floorboards. Big enough for a child to fall through. Holes in the walls revealing the outdoors. The walls had many holes in them, likely from former domestic violence incidents. The floors paint were half scratched off. The bathroom sink was missing a leg and the sink never drained. The bathroom ceiling could not fit a tall person in it. The shower was also on its last legs of life. The entire house is on its last legs of life. I wish nothing but for the house to burn down and for this man to lose every cent of wealth he's extracted from tenants. David Olster is a filthy scumbag. It is a shame he is employed by the University of Kentucky. I am likely forgetting many things. Oh, when I moved out, he threw my deposit check at me. A deposit check I had to beg for and threaten lawyers on my side in order to get it back. Once he realized it would be more expensive to take me to court than to just give me my deposit back, he gave it back. He has no moral compass. His desire to exploit and flip a profit, even if it is $10, is greater than his understanding of human beings' human rights, basic needs, and survival. He told me on many occasions that it would be better if I moved out of the unit far before my lease was set to be over. He has made me cry and get angry with anxiety on multiple occasions due to his dismissal of my requests for ^ these things to be changed and fixed. This housing and his behavior dramatically worsened my mental health. He has also expressed to me that he is very wealthy. Last thoughts: when I moved in, the oven did not work and the knobs were broken. The sink faucet was completely detached from the sink plumbing. The refrigerator had broken shelving. A move-in cleaning company had to be hired to clean out the place and after I moved in, I spent hours and $$$ cleaning the place myself to make it livable. The moving company was disgusted and could hardly breathe when they came in. I just wanted it to be livable. Just livable. We are talking a very meager and simple "livable" standard here. He never did a walk-in when we moved in despite for one when I asked. I don't think he's spent any time in the unit. When I got my deposit back at the end, however, we did do a walk-through, and he seemed disgusted by the state it was in, despite me adding property value to it by re-painting the walls, thoroughly cleaning as much as I could humanly stand when I moved in, and leaving lights and a fan for the next tenant. This was nothing short of a slum house. I do not forgive myself for moving here. I would rather be in debt than to degrade myself to such dehumanizing living conditions and dehumanizing power exploitative controlling landlord again. AVOID!"
"He did no cleaning or repairs between tenants, and left all of it up to the one roommate who had lived there the prior year. That roommate was the only one who was able to get any large-scale maintenance done, often by calling the landlord multiple times and/or threatening legal action. The apartment on the first floor (there was one on the first and one on the 2nd/3rd) had bedbugs and it was entirely up to the tenants to rectify the situation upon moving out. We left the apartment significantly better than we found it (patched holes in the wall that were already there, removed things that were glued/taped to the ceiling, cleaned things that were not clean when we moved in) and didn’t receive any portion of our security deposit ($1,750 total) nor any explanation of why. All 4 of us repeatedly called and texted and emailed the landlord. as well as Burton Properties about it for months, citing security deposit law violations, and were never responded to. They will literally ghost you about the security deposit when you move out. Finally, after leaving an angry voicemail 3 months after moving out, I received about half of my deposit in the mail with a post-it note saying “-150 for cleaning and carpet repair” scrawled on it. No other roommate received anything. I sent a letter citing violations of KY Security Deposit Law and demanding he return the full amount to all of us and included our forwarding addresses and heard nothing. He violated KY security deposit law on multiple instances, but I am a recent graduate who doesn’t have the time or money to go to small claims court, and he knows that. If you live in any of their properties (there are a ton around UK so beware) I highly recommend reading the aforementioned code in detail and drafting some sort of agreement to ensure that he follow it, because I have no doubt that Burton Properties and Micah Poston make thousands of dollars off of the backs of college students who have no power to hold them accountable.