“Carol is a pleasant woman. She is not up in the resident’s business but still takes very good care of the property. Since I’ve been living here (I moved in August 2018) a lot of work has been done to the property including removing falling / rotting trees and landscaping that could be dangerous, painting the front door and making the building look more inviting, and she has someone come in and clean the stairwell areas at least 1-2 times a year. Anytime I’ve had an issue - which, in 3 years really hasn’t been that many because the 100+-year-old property is well maintained, she responds to my texts as soon as possible and gets a professional out to take care of it within 48 hours usually. Pest control usually comes quarterly if not more frequently to spray the apartments to make sure there are no bugs. Since I’ve lived here I have seen 0 bugs other than little gnats in the summer. Not even really any spiders. My partner and I plan to live here until we buy a house.”
Overall, I would not rent from Burton Property again. While Micah made some generous accommodations for us during a frantic period of time during the pandemic, the lack of communication and professionalism were serious problems and threatened our safety and security. If I could have gone above his head to whoever actually owns Burton Property (we never met or contacted anyone with the name Burton or even had any idea how we could find this info), I would have reported Micah and how his behavior comes across to tenants. If you want a very, very hands-off, independent renting experience, then Micah and Burton Property might be right for you, but if you need any information, communication, or assistance whatsoever, then I say godspeed to you, and may your prayers fall upon ears more acute than Micah Poston's.
“I have been renting here for almost one year and have had many problems. When I moved in, the apartment was still dirty (cleaning it is apparently the duty of the previous tenant, and if they don't do a good enough job, you're shit out of luck). My fire alarm wasn't connected, which the property manager didn't believe at first until she dropped by to check for herself. She told me it would take several days to fix, which is unacceptable because the alarm is connected to other alarms in the building so I'd know if there was a fire anywhere. I had to go out and buy my own and install it, and I was reimbursed. There was also a bad patch job where someone had cut into the floor to install something that was caving in - I needed the wood planks there to be reinforced so my foot didn't go through the floor. Now, I have to major cracks in my bathtub. Maintenance keeps sealing it but the seals only last a few days and then reopen. The entire unit needs replacement, but management refuses. The tenants below my apartment are experiencing extensive water damage and leaking in the area my tub is, as well as throughout the rest of their apartment. They had their heating break in February and it wasn't fixed until the summer. Another tenant had to throw out furniture due to mold growth on it because of water damage. Phil is kind and seems to treat tenants with respect, but his actions don't match his words. Overall, it seems that Phil doesn't really care about the conditions that his tenants live in, or he prefers to remain blissfully unaware while he sits back and rakes in the money from all of his properties.”
“Our $910 total rent for a two-story townhouse, two bed townhouse is one of the best steals I’ve found in Lexington, but the real strength of Creeks is their leasing office. Lauren Sturgill, the leasing agent, is personable, responsive to concerns and questions, and works diligently to find everyone the best space for them. She’s amazingly communicative and endlessly helpful. The maintenance also responds quickly to issues, and is friendly and open to answer questions or explain their solutions. I don’t think I’ll rent from anyone or anywhere else as long as I’m in Lexington.”
“Old appliances that are prone to breaking only get band-aid treatment. The same goes for electrical or drywall. After brining in lights (there were none in the living room) I noticed the extreme amount of drywall patches in the place, none of which were properly dealt with. Obvious signs of foundation problems and the communal washer/dryer setup was more likely broken than not. After 2 years of complaining, they sent a contractor to look at the sinkholes in the parking lot. By the time I left (mid 2020) it was about 1 ft deep and 2 parking spaces wide. Drove by the other day and noticed it still has not been fixed. I never had to deal with unannounced visits or intruding without permission. I actually saw a marked improvement in responsiveness over the last year, though they still only took half measures like replacing my central air with a single mini-split which would only cool one room. All in all they were OK for the price and location, but don't expect much.”
“So far we are pleased with this community. They are leagues better than our previous apartment. I was surprised to read the negative comments on other Merrick Place reviews, but I also cannot defend them. In my experience the maintenance staff are great folks. Our rent is reasonable and the property is well maintained. I can see living here for years.”