"Their communication methods are sloppy. They send mass emails periodically regarding policies that other tenants have broken, that appear to be targeted at you. Reps have also shown up unannounced to ‘test keys’ without masks and not following social distancing measures."
"I've seen a couple reviews of Phil Henry Sadlo's (PVH rentals) and I'm not discrediting any reviews, but I wanted to give my own personal one. When I first moved there, I needed to get into a place quickly and they made moving in very quick. Even though they still had to maintenance some areas of the house, they allowed me to move in a few days before my lease (for free, I'm pretty sure) while they finished their work during the week. A year later and I'll probably sign the lease for a 3rd time. Phil is kind and I've always felt comfortable around him. Property manager Ally is helpful and accommodating. She can be short, which can come off hateful to some, but I'm not one to overthink and she always responded immediately to me. They are truly understanding people, including the maintenance crew, and I would highly recommend renting from them. Only bad part about living on this street and I don't consider it their responsibility, but there are A LOT of break ins on this street. However, since the cameras have been installed outside, Phil and Ally were able to record the break ins and there has been significantly less!"
"Here are some of the transgressions:
1. He took about 10 months to replace our broken stove, leaving us with half of it working. He only replaced it when it was time to show the apartment.
2. We have reason to believe he came in unannounced because he did take away the stove coils, yet a month later they mysteriously reappeared in the drawer, unfixed.
3. When we moved in, the parking lot had a sign that says “security cameras in operation”. That is a lie, there were no cameras at the time. My car has been broken into twice, my roommates bike has been stolen twice. Our neighbor’s car window was even smashed in. Instead of being empathetic, or even helpful, the building manager berated us like we were children. My roommate also tried contacting the landlord many many times and he will refuse to respond. Finally, when it was closer to our moving out, maybe 11 months into our lease, they installed cameras. That was when my roommate’s second bike was stolen. We asked to have the security footage reviewed but they gave us a lame excuse saying they do not have time to look over footage for a bike. My roommate again called him and left messages. No response.