"I lived in the attic apartment at 411 East Maxwell from August 2015 to July 2016 while I finished up my last year of grad school at UK. It was disgusting when I moved in. I had to do a ton of cleaning because the landlord leaves it up to the previous tenant to clean. I heard squirrels constantly running around in the walls and under the floor. The heat never worked, instead of an actual heating system there was an insert- but it wasn’t inserted in the wall, it just sat out. Anyway it didn’t work so they brought me a space heater. The apartment was pretty large for a one bedroom so that one space heater was not enough, I had to buy a couple more and hope that I didn’t short out the electricity all winter long. At the time I was living there, Phil used a property manager (Tamara, I think? Can’t remember her name). She was a nice person but all the maintenance stuff was so sloppy. At one point my living room window broke, due to the ancient wood framing around it. I had to live with a piece of cardboard in the window for a couple weeks while she figured it out. There were 2 particularly awful incidents while I lived there that make this place the official worst place I have ever lived (and this is from someone who has moved around a lot and been renting for 20 years). The first was the bathroom plumbing. The neighbor downstairs kept calling her to say that they had water leaking from their ceiling (so below my apartment). But I was really careful not to get water on the floor. They kept accusing me of splashing water out of the tub when taking a bath- but it was OBVIOUSLY something with the pipes inside the building- I would surround the tub with towels and be super careful- but then they would still text me to say the neighbors had water coming in. It got worse the longer I lived there. I stopped taking baths because that seemed to be when the issues happened- but then by the last couple months I was there it was happening even when I took very quick showers. At one point the manager came with a plumber- he was messing with the toilet and didn’t see anything. They kept accusing me of just being messy when I definitely was not. I felt really bad for my downstairs neighbors but I had to be able to shower. The bathroom floor was super spongy and discolored from previous water damage. Near the end of the time I lived there the people in the first floor apartment had some major water leaking in (from my place or the 2nd floor- I don’t know) and it ruined a bunch of their stuff. The second awful thing was when I was moving out. I was moving out of state so had arranged with the manager to do my walk through the day before I would be leaving since I would head out at like 6:00 am the next day. All my stuff had been shipped out already, I was just living in the bedroom on an air mattress with my cats for the last couple days. She showed up for the final walk through and I said something about how the stuff in the bedroom would be gone when I left in the morning. She said, “well the new tenants are on their way over, they’ll be here in 15 minutes”. I was SO PISSED. I had specifically set it up with her (via text, I still had the texts on my phone and showed her) so that we’d do the walk through the afternoon before I had to leave town. But then there was nothing I could do about it. The new tenant showed up with her truck and a bunch of people to help her move in. I just stayed in the bedroom and waited for them to finish, then I spent a strange night surrounded by this other person’s stuff. Also- I never received any pro rated rent or anything for that, even though I was leaving the day before my lease was up so the apartment was still legally mine. Do not rent from PVH Real Estate. It was a year of things being a total shit show and I could not wait to get out of there."
"Where to begin. Phil is the owner of the property but Ally is the property manager. You exclusively deal with Ally. Any efforts to contact Phil are ignored. From October to July things were regularly stolen from the parking lot, bikes and cars broken into. We pleaded with the landlords to install security cameras and all they would do is tell us to call the cops... which, ACAB, but also completely useless in this kind of situation. Finally after months of pleading security cameras were installed in June. Then after my bike was stolen (for the second time) they refused to look at the footage or let me see it. Phil regularly sits in his car and watches the building to see when tenants are not home and he and Ally have absolutely entered the unit without our knowledge or permission. I firmly believe they are the ones behind the theft. Also Phil insisted on showing our still occupied unit in the middle of a global pandemic after we begged to do a virtual tour and even provided him with photos and videos of our unit per his request. They are two of the most vile and evil assholes I have ever dealt with. The building is cute and cheap and great if you work downtown but dealing with them is so not worth it."
"The landlord wasn’t an issue since he was impossible to get in contact with...it was the property manager, Allison, that was the issue. She was extremely disrespectful to tenants, played favorites, and even stole from at least one tenant. The building was clearly falling apart but any issues were immediately the tenant’s fault instead of the possibility that the issues were due to the property being old and not maintained. Most repairs by her were made with duct tape. She continuously entered apartments unannounced and would threaten to ignore work orders if you didn’t do exactly what she wanted."