“I have been renting here for almost one year and have had many problems. When I moved in, the apartment was still dirty (cleaning it is apparently the duty of the previous tenant, and if they don't do a good enough job, you're shit out of luck). My fire alarm wasn't connected, which the property manager didn't believe at first until she dropped by to check for herself. She told me it would take several days to fix, which is unacceptable because the alarm is connected to other alarms in the building so I'd know if there was a fire anywhere. I had to go out and buy my own and install it, and I was reimbursed. There was also a bad patch job where someone had cut into the floor to install something that was caving in - I needed the wood planks there to be reinforced so my foot didn't go through the floor. Now, I have to major cracks in my bathtub. Maintenance keeps sealing it but the seals only last a few days and then reopen. The entire unit needs replacement, but management refuses. The tenants below my apartment are experiencing extensive water damage and leaking in the area my tub is, as well as throughout the rest of their apartment. They had their heating break in February and it wasn't fixed until the summer. Another tenant had to throw out furniture due to mold growth on it because of water damage. Phil is kind and seems to treat tenants with respect, but his actions don't match his words. Overall, it seems that Phil doesn't really care about the conditions that his tenants live in, or he prefers to remain blissfully unaware while he sits back and rakes in the money from all of his properties.”
"I've seen a couple reviews of Phil Henry Sadlo's (PVH rentals) and I'm not discrediting any reviews, but I wanted to give my own personal one. When I first moved there, I needed to get into a place quickly and they made moving in very quick. Even though they still had to maintenance some areas of the house, they allowed me to move in a few days before my lease (for free, I'm pretty sure) while they finished their work during the week. A year later and I'll probably sign the lease for a 3rd time. Phil is kind and I've always felt comfortable around him. Property manager Ally is helpful and accommodating. She can be short, which can come off hateful to some, but I'm not one to overthink and she always responded immediately to me. They are truly understanding people, including the maintenance crew, and I would highly recommend renting from them. Only bad part about living on this street and I don't consider it their responsibility, but there are A LOT of break ins on this street. However, since the cameras have been installed outside, Phil and Ally were able to record the break ins and there has been significantly less!"
"I lived in the attic apartment at 411 East Maxwell from August 2015 to July 2016 while I finished up my last year of grad school at UK. It was disgusting when I moved in. I had to do a ton of cleaning because the landlord leaves it up to the previous tenant to clean. I heard squirrels constantly running around in the walls and under the floor. The heat never worked, instead of an actual heating system there was an insert- but it wasn’t inserted in the wall, it just sat out. Anyway it didn’t work so they brought me a space heater. The apartment was pretty large for a one bedroom so that one space heater was not enough, I had to buy a couple more and hope that I didn’t short out the electricity all winter long. At the time I was living there, Phil used a property manager (Tamara, I think? Can’t remember her name). She was a nice person but all the maintenance stuff was so sloppy. At one point my living room window broke, due to the ancient wood framing around it. I had to live with a piece of cardboard in the window for a couple weeks while she figured it out. There were 2 particularly awful incidents while I lived there that make this place the official worst place I have ever lived (and this is from someone who has moved around a lot and been renting for 20 years). The first was the bathroom plumbing. The neighbor downstairs kept calling her to say that they had water leaking from their ceiling (so below my apartment). But I was really careful not to get water on the floor. They kept accusing me of splashing water out of the tub when taking a bath- but it was OBVIOUSLY something with the pipes inside the building- I would surround the tub with towels and be super careful- but then they would still text me to say the neighbors had water coming in. It got worse the longer I lived there. I stopped taking baths because that seemed to be when the issues happened- but then by the last couple months I was there it was happening even when I took very quick showers. At one point the manager came with a plumber- he was messing with the toilet and didn’t see anything. They kept accusing me of just being messy when I definitely was not. I felt really bad for my downstairs neighbors but I had to be able to shower. The bathroom floor was super spongy and discolored from previous water damage. Near the end of the time I lived there the people in the first floor apartment had some major water leaking in (from my place or the 2nd floor- I don’t know) and it ruined a bunch of their stuff. The second awful thing was when I was moving out. I was moving out of state so had arranged with the manager to do my walk through the day before I would be leaving since I would head out at like 6:00 am the next day. All my stuff had been shipped out already, I was just living in the bedroom on an air mattress with my cats for the last couple days. She showed up for the final walk through and I said something about how the stuff in the bedroom would be gone when I left in the morning. She said, “well the new tenants are on their way over, they’ll be here in 15 minutes”. I was SO PISSED. I had specifically set it up with her (via text, I still had the texts on my phone and showed her) so that we’d do the walk through the afternoon before I had to leave town. But then there was nothing I could do about it. The new tenant showed up with her truck and a bunch of people to help her move in. I just stayed in the bedroom and waited for them to finish, then I spent a strange night surrounded by this other person’s stuff. Also- I never received any pro rated rent or anything for that, even though I was leaving the day before my lease was up so the apartment was still legally mine. Do not rent from PVH Real Estate. It was a year of things being a total shit show and I could not wait to get out of there."
"Here are some of the transgressions: 1. He took about 10 months to replace our broken stove, leaving us with half of it working. He only replaced it when it was time to show the apartment. 2. We have reason to believe he came in unannounced because he did take away the stove coils, yet a month later they mysteriously reappeared in the drawer, unfixed. 3. When we moved in, the parking lot had a sign that says “security cameras in operation”. That is a lie, there were no cameras at the time. My car has been broken into twice, my roommates bike has been stolen twice. Our neighbor’s car window was even smashed in. Instead of being empathetic, or even helpful, the building manager berated us like we were children. My roommate also tried contacting the landlord many many times and he will refuse to respond. Finally, when it was closer to our moving out, maybe 11 months into our lease, they installed cameras. That was when my roommate’s second bike was stolen. We asked to have the security footage reviewed but they gave us a lame excuse saying they do not have time to look over footage for a bike. My roommate again called him and left messages. No response. 4. No sense of ethics or basic tenant safety; It was the during the time when everything was shut down, mid-May (our lease was up in August). Henry insisted on conducting apartment tours during a global pandemic. We begged him to please let us make a video or do some kind of virtual tour. We even made a video to his specifications in hopes that he would forgo physical apartment tours. He absolutely refused stating that “there was nothing he could do”. I told him this was extremely unethical and that he had all the power. He was offended that I called him unethical. He then sent out a mass text to the residents stating apartment tours were mandatory, but that they will take “precautions” such as wiping down surfaces. He scheduled us for 1 apartment tour and we begged again for him to not do this to us during the height of the pandemic. He refused. The day of, he actually brought several groups of people to come through, we definitely did not know about that, and all we could do is stand back and watch in horror. 5. Our apartment was dirty and in disrepair when we moved in. I even emphasized to the building manager that the apartment should be cleaned when we got there. There was hairs and pee flecks in the bathroom, the tub was disgusting and moldy, the kitchen still had food stains in the microwave and fridge, the floors were dirty. The window sills were full of dead flies and webs. What was worse is that now that the furniture was moved out of the way, we could see that the tile was broken and would often cut into our feet. We had to lay awkward pieces of rug to protect our feet. When we asked about why the apartment was so dirty, the building manager blamed the previous tenant for not cleaning well enough. I’m sorry but aren’t y’all responsible? She then gave us $40 to buy cleaning supplies. I also inquired about the walls being scuffed, yellowed, full of exposed plaster. She gave us two buckets of paint and said that if we painted our unit she would give us $100. No joke. 6. The mail was impossible; there are no signs to indicate to external carriers, or even USPS that the mail room was out back and required a key. There were a couple weeks when I stopped receiving my mail. My apartment is on the ground floor and several times the postman will open my BROKEN door thinking it was the mail room. Yes, I was topless once when that happened and it was embarrassing and scary. 7. The door is broken; anyone that wiggles it hard enough can get in. Mailman as example. I was again, blamed for the broken door. This time it was because “no one uses that door, you just have to lock it”. I told her it would not lock. She came by and held the door closed from the outside and told me to lock it. I couldn’t. She said “ok so it’s fixed!” I said no. She Walked Away. I bought a latch from the hardware store and installed it myself. I started to put a bag of gravel in front of it to stop it from swinging open during strong winds. The most frustrating parts was not being able to get responses from the landlord, like during our break-ins. We could only talk to them, only when it suited him (regarding the walkthroughs). Our safety and well being meant nothing to them. They would do as little as they can. Exploitative and unreasonable people."