“Carol is a pleasant woman. She is not up in the resident’s business but still takes very good care of the property. Since I’ve been living here (I moved in August 2018) a lot of work has been done to the property including removing falling / rotting trees and landscaping that could be dangerous, painting the front door and making the building look more inviting, and she has someone come in and clean the stairwell areas at least 1-2 times a year. Anytime I’ve had an issue - which, in 3 years really hasn’t been that many because the 100+-year-old property is well maintained, she responds to my texts as soon as possible and gets a professional out to take care of it within 48 hours usually. Pest control usually comes quarterly if not more frequently to spray the apartments to make sure there are no bugs. Since I’ve lived here I have seen 0 bugs other than little gnats in the summer. Not even really any spiders. My partner and I plan to live here until we buy a house.”
“Though it's a property group, my main contact/landlord was Joe. He was friendly, and mostly hands-off during my living there. At the same time, I could submit an order for maintenance online and have the issue looked at the very next morning. The rent was due in a secure drop-box near campus, so there was no interaction with the landlord about rent, except when he returned my security deposit. I had a very pleasant living experience.”
"Overall, very good experience with the staff at the Henry. I have no complaints about the staff or rental practices themselves. The maintenance crew was awesome, security was great. Leasing office always dealt with any concerns swiftly and to the best of their abilities (sometimes being adjacent to The Summit imposed certain limitations upon them). The soundproofing between floors/ceilings was extremely terrible. I've lived in many apartments and understand that some noise from neighbors is inevitable, but the amount of noise coming from above is unacceptable for how much the rent costs. However, the wall/wall soundproofing was top notch. Your nextdoor neighbors could throw a party and you wouldn't hear a thing unless you walked past their front door in the hallway. Appliances provided were new, but very low-end, especially the washer/dryer. Lighting fixtures, countertops, and interior doors are very nice looking though. Lots of outlets, some even with USB ports. Water pressure was very subpar and breakers used for electricity were cheap and would constantly need to be replaced. The secured entrance to the parking lot seemed to constantly be on the fritz, but that just meant it was left open 24/7. This did not lead to any inconveniences or issues with theft, likely due to the very constant security patrols. Pool area was not monitored well, constantly filled with 95% non-residents on weekends in the warmer months. Water often "felt" dirty, hard to explain what I mean but perhaps with the large amount of uninvited guests flocking to the pool to drink, chlorine rather than saline would be more sanitary. Dog park was not maintained well, always dog poop all over the place. Plus, the entrance was just a single gate. This means if another person came with their dog while you were using the dog park, you risked your dog escaping. Still, it is nice that they offer a space for dogs to run around at all. In contrast, the "pet spa," was always kept very clean and offered a convenient place to give your dog a bath. All other areas (gym, elevators, hallways, package room, etc) were kept extremely clean. Hallways could get a bit warm during the hotter months though, not a huge deal but adequate a/c throughout all common areas does seem like it should be included in a "luxury experience" Could benefit from additional package lockers for each building, unless you live in the building where it is located, retrieving packages is inconvenient (especially if they are heavy). All in all, a nice place to live with good management. However, the "luxury" offerings often fell short of expectations given the premium prices paid to live at The Henry. If rent was a couple hundred dollars less, the issues described would be inconsequential. But when you pay double the market rate for housing in the area, it's fair to expect things like nicer appliances, a/c in hallways, convenient package pick-up, sufficient water pressure to wash your hands while the dishwasher is going, and it not sounding like your upstairs neighbor is doing jumping jacks in steel toe boots when they step out of bed to use the restroom in the middle of the night."