“We have lived here for three years. Two years in, the property management changed without our consent. Then, a few months later, the whole complex was sold without notifying us or obtaining our consent. The property was sold during our lease, and we do not have a current lease with Upscale Properties, as our previous lease that we signed with the property management company was online and we cannot sign into their website now that we aren't renting with them. We are still paying the same rent and unsure what will happen when we move out a couple of months from now, or whether we will receive our deposit back given the two changes of management. Back in February our fridge broke. We notified them on Friday about the freezer being broken, but when it became clear on Sunday that the whole fridge was broken, as it was starting to smell, we called their emergency line. It was not staffed and we had to leave a message. We called again on Monday and were told they would then call a repair person. This person came on Wednesday and concluded that the fridge had to be replaced. We did not receive a new fridge until Friday, a week after we originally called. The only reason we did not lose all of our food (several hundred dollars' worth) was that that was the week of the ice storm and we kept it outside in bags. We did lose about $200 worth of meat and cheese. In recompense, we asked for $200 off our rent. The property manager gave us $75, she said because "Any more than that I would have to call the landlord, and he would say no, so I'm not going to do that."
“Though it's a property group, my main contact/landlord was Joe. He was friendly, and mostly hands-off during my living there. At the same time, I could submit an order for maintenance online and have the issue looked at the very next morning. The rent was due in a secure drop-box near campus, so there was no interaction with the landlord about rent, except when he returned my security deposit. I had a very pleasant living experience.”
“Personally, I like that Matt Jones is mostly hands off. If you pay your rent on time and make him aware of any pets you have, he pretty much doesn’t bother you. He always has his assistant send out a building-wide text message before we have maintenance workers enter our space, and the maintenance workers he employs are competent and finish tasks quickly. The building is pretty old and it didn’t look very clean when we moved in, but that’s pretty much the only issue we’ve had.”
"She will respond to inquiries late. She will set meetings and then not attend. She will not follow up with any correspondences. She will not have the correct contact information. And, she will not pay attention to you (make eye contact etc.) when speaking about housing matters. 0/10 would not recommend."