Tag: Upscale Properties

Review of Michael Wang (Upscale Properties) by Michael Rentpayer

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“UPM is the worst management company I have ever dealt with. I have lived in the apartment for seven years, the last five of which they have "managed." I pay my rent on time every single month. Their office staff is astonishingly rude and unprofessional. Maintenance is essentially non-existent; they have raised the rent twice in the last six months, claiming "below market value." However, their units are ALSO "below market quality." The building is falling apart, they employed maintenance personnel who blatantly steal from apartments. They do not screen their tenants except financially. Out-of-state fugitive with pending Rx Fraud charges? Come on over, UPM will not even bother with a ten-second Google search on you. Drug dealers welcome! Do not bother with a "noise complaint" because they will tell you there is nothing they can do. (Untrue, btw). But you can be dang sure they will look into your income, and as long as you can pay the deposit and first month, you are GOLDEN. After that, you will become just another revolving door tenant ripe for eviction. They will not care, they will just evict you to move another trash tenant in and get their deposit and month 1. The apartment has not been painted in seven years, carpet is at least that old, appliances are sh*t. Outside maintenance is mostly non-existent. Overgrown bushes, trees, and parking lot is filled with trash and potholes. Snow removal is non-existent. Broken furnace? Tough. Coldest night of the year? Tough. Avoid this "business" at all costs.”

Review of Upscale Properties by SadMeow

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“We have lived here for three years. Two years in, the property management changed without our consent. Then, a few months later, the whole complex was sold without notifying us or obtaining our consent. The property was sold during our lease, and we do not have a current lease with Upscale Properties, as our previous lease that we signed with the property management company was online and we cannot sign into their website now that we aren't renting with them. We are still paying the same rent and unsure what will happen when we move out a couple of months from now, or whether we will receive our deposit back given the two changes of management. Back in February our fridge broke. We notified them on Friday about the freezer being broken, but when it became clear on Sunday that the whole fridge was broken, as it was starting to smell, we called their emergency line. It was not staffed and we had to leave a message. We called again on Monday and were told they would then call a repair person. This person came on Wednesday and concluded that the fridge had to be replaced. We did not receive a new fridge until Friday, a week after we originally called. The only reason we did not lose all of our food (several hundred dollars' worth) was that that was the week of the ice storm and we kept it outside in bags. We did lose about $200 worth of meat and cheese. In recompense, we asked for $200 off our rent. The property manager gave us $75, she said because "Any more than that I would have to call the landlord, and he would say no, so I'm not going to do that."