Review of Upscale Properties by SadMeow

Review of Upscale Properties – Red Mile, 40504

Rating: 1 out of 5.

“We have lived here for three years. Two years in, the property management changed without our consent. Then, a few months later, the whole complex was sold without notifying us or obtaining our consent. The property was sold during our lease, and we do not have a current lease with Upscale Properties, as our previous lease that we signed with the property management company was online and we cannot sign into their website now that we aren’t renting with them. We are still paying the same rent and unsure what will happen when we move out a couple of months from now, or whether we will receive our deposit back given the two changes of management. Back in February our fridge broke. We notified them on Friday about the freezer being broken, but when it became clear on Sunday that the whole fridge was broken, as it was starting to smell, we called their emergency line. It was not staffed and we had to leave a message. We called again on Monday and were told they would then call a repair person. This person came on Wednesday and concluded that the fridge had to be replaced. We did not receive a new fridge until Friday, a week after we originally called. The only reason we did not lose all of our food (several hundred dollars’ worth) was that that was the week of the ice storm and we kept it outside in bags. We did lose about $200 worth of meat and cheese. In recompense, we asked for $200 off our rent. The property manager gave us $75, she said because “Any more than that I would have to call the landlord, and he would say no, so I’m not going to do that.”

<<<SURVEY RESPONSES>>>

Question/statement:Answer:
1. What type of housing?Residential
2. How long have you rented here?3 years
3. Are you still renting here?Yes
4. What is your monthly rent?Above 1k
5. My rental space was in good condition when I moved in.1 – strongly disagree
6. I have not had issues with pests.3 – neutral
7. Maintenance issues are dealt with in a timely manner.1 – strongly disagree
8. My landlord is pleasant and respectful.2 – disagree
9. My landlord responds to messages within…24-48 hours
10 Has your landlord ever entered your living space with less than 24 hours notice?No
11. Has your landlord ever entered your living space unannounced?No
12. Have you ever felt unsafe in your living space because of your landlord?No
13. My landlord explained important lease items to me.1 – strongly disagree
14. Has your landlord ever broken any lease agreements?No
15. How much of your security deposit did your landlord return?Still renting here
16. My landlord kept a portion of my security deposit, but they were justified.n/a

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