“They gaslight you when you ask to fix anything. They didn’t give me a sticker to park in our parking lot and someone hit my car. They then asked for OUR wi-fi password to set up the security cameras. We have BLACK MOLD and people are getting purposely evicted so they don’t have to stay here. There are holes and dents, and terrible carpet throughout the townhome and we already know they’re going to take our whole deposit when we move next week (we ended our lease early).”
“Lesley wasn't at the showing last year and had the previous tenants show the house. We never saw her until we had to show the house at an open house during a pandemic (she invited over 15 people at the same time). She never evaluated the house before we moved in for any damages or repairs that needed to be made from the previous tenants. We hadn't lived there very long and the mainline was spewing sewage into the basement. She had her "plumber", Gene, come fix it and blamed the damages on us. He told her there were wipes in the mainline and no one in our house used wipes. We even offered for her to come to the house, but she didn't. She broke lease agreements, because she kept money from our security deposit without written notice or returning it within the time frame mentioned in the lease. She also charged us for items that the lease refers to as "general maintenance" that she is responsible for according to the lease. She didn't even evaluate the house after we left. We had to ask her for our security deposit back after the new tenants had moved in, so she evaluated the house once they were already in the house.”
“Brandl was a fantastic person to work with and rent from. He was responsive to all maintenance requests and did a great job keeping the property looking nice with regular landscaping. Always respectful of my time and space. He is also just a really good asset to the Lexington community."
"They are a horrendous property management company! I have needed a new HVAC unit since we moved in 3 summers ago. Every summer I have had to call multiple times to have them come fix it. They’ve done “bandaid” type fixes the previous two summers but are finally supposed to be replacing the unit except it has now been discovered that the piping throughout the entire home has been done incorrectly and my HAVC unit has to be put on hold until that is addressed. However, about a month ago I had to call them to send a plumber out because I had sewage (that has came up my kitchen sink ever since I moved in anytime I run my washing machine) began coming up through my bathtub and toilet suddenly. They have now added a fee of $299 to my account saying that it was my fault the sewage was backed up. It was NOT! The piping throughout the entire home is messed up! I had a sudden gas leak in my hot water heater towards the end of winter/early spring that I had to call the emergency maintenance line and was told that it wasn’t an emergency so I would have to wait until they became available to come out and fix it. After getting advice from a friends husband who is a local firefighter, my three very young children and I had to evacuate immediately and the fire department had to come out to address the leak. The property management company acted like it was no big deal but the firemen told me that had my children and I went to bed that night we potentially may not have woken up the next morning. While the firemen were here they checked the smoke detectors and found that if there ever were a fire, the smoke detectors that we had would not have even worked they were so outdated. The firemen were so kind and installed updated ones free of charge along with a CO2 detector. This company is quick to tack on any charge they possibly can but gives tons of kickback if repairs are ever needed. The employees are always very rude and never easy to work with. I do NOT recommend anyone renting through them!"
"Realiant Property Management is definitely a decent "landlord" - but they are a property management company, the actual landlords for this property we do not interact with or have contact information for. The real landlords visited the house once with plenty of notice and were apparently very respectful even though I wasn't there. They just wanted to check up on the property. Realiant is very respectful, very distant and pretty flexible. I haven't had any major issues with them, most of the problems we've had with the property have just been due to the house being very old, but it's a lovely space. Whenever we need a repair they are pretty responsive about getting someone out to us, though it can take a couple days unless it's an emergency. The repairs aren't always top notch, but I feel comfortable with them. The lease is very long and detailed which I like, it covers almost everything. I would definitely rent a property through Realiant again."
"Robert Powell is scum and an exploitative landlord/lawyer who preys on tenants. When I moved in the previous tenants were still moving out despite being told to be out by a certain time, this meant that Robert did not do a walkthrough between tenants, despite there being extensive damage to carpets and walls which would later be blamed on me. The main issues were that we went without heat between November and January…yes, we literally did not have heat and Robert stalled on trying to get us a replacement heater for months without offering to reduce rent or provide any recourse. Then, on top of that, in the summer our AC went out and Robert spent a week trying to weasel his way out of fixing it when the median average temperature was above 95 degrees. The final point is that he took our entire deposit for bullshit reasons including taking out money for completing maintenance on the house. He then proceeded to take our deposit money and spruce up the house for the next tenants. 0/10 wouldn’t recommend, stay away from this exploitative cockroach."
"He was always very responsive to repairs."
"Well she rough to work with."
"I’m writing this from the experience of 2 friends. Jan is the manager at Kauffman Properties. She is a stone-cold hateful woman who says she won’t lease to boys. She won’t let you store anything in the basement. She drives by or has other people drive by to check on what you’re doing and its creepy. She also has to have monthly check-ins on your apartment. She will tell you she’s coming in a day or so but when she gets there she barges right in without knocking. She used her own key. Obviously, she’s not allowed to open anything but it’s still annoying that she has to do monthly check-ins on 22-year-olds. If you’re worried about your tenants then don’t rent to college kids.. ya know. She will also get pissed if the tiniest bit of your wheel is off the gravel and in the grass. Other people have told me that when their friend stopped out front with a dog she thought the tenants had snuck a dog on the property. So she tried to fine them. When my friend's mother tried to contact her about specifics Jan told her she can only speak to the tenant... which doesn’t make sense since her mom pays the bills and was asking simple questions. She also said she would fine you $25 for every unnecessary email she received and take it from your deposit. She’s a roach and I have told every single one of my friends to literally rent from ANYBODY else. She has those yellow signs mostly in the campus areas of University, State Street, Elizabeth, and some on Fontaine. Avoid the Kauffman’s."
"I enjoyed living at this property. I only moved because I decided to live with my partner and we needed a bit more space. My apartment was quiet and freshly renovated with a new washer/dryer. In my time there, I had one major issue: the apartment had bedbugs when I moved in. I worked with management to get rid of them in a few weeks with no reoccurrences through the rest of my two years. It was an awful situation but I was happy with how it was handled. Sometimes the shower drain would get stopped up and they’d send someone within a day or two to fix them. They always knocked before coming in and the maintenance people were respectful. They kept the common hallway really clean, as well as the parking lot. I would rent with this company again in the future, for sure."
The Lexington Tenant Review 