"Overall, very good experience with the staff at the Henry. I have no complaints about the staff or rental practices themselves. The maintenance crew was awesome, security was great. Leasing office always dealt with any concerns swiftly and to the best of their abilities (sometimes being adjacent to The Summit imposed certain limitations upon them). The soundproofing between floors/ceilings was extremely terrible. I've lived in many apartments and understand that some noise from neighbors is inevitable, but the amount of noise coming from above is unacceptable for how much the rent costs. However, the wall/wall soundproofing was top notch. Your nextdoor neighbors could throw a party and you wouldn't hear a thing unless you walked past their front door in the hallway. Appliances provided were new, but very low-end, especially the washer/dryer. Lighting fixtures, countertops, and interior doors are very nice looking though. Lots of outlets, some even with USB ports. Water pressure was very subpar and breakers used for electricity were cheap and would constantly need to be replaced. The secured entrance to the parking lot seemed to constantly be on the fritz, but that just meant it was left open 24/7. This did not lead to any inconveniences or issues with theft, likely due to the very constant security patrols. Pool area was not monitored well, constantly filled with 95% non-residents on weekends in the warmer months. Water often "felt" dirty, hard to explain what I mean but perhaps with the large amount of uninvited guests flocking to the pool to drink, chlorine rather than saline would be more sanitary. Dog park was not maintained well, always dog poop all over the place. Plus, the entrance was just a single gate. This means if another person came with their dog while you were using the dog park, you risked your dog escaping. Still, it is nice that they offer a space for dogs to run around at all. In contrast, the "pet spa," was always kept very clean and offered a convenient place to give your dog a bath. All other areas (gym, elevators, hallways, package room, etc) were kept extremely clean. Hallways could get a bit warm during the hotter months though, not a huge deal but adequate a/c throughout all common areas does seem like it should be included in a "luxury experience" Could benefit from additional package lockers for each building, unless you live in the building where it is located, retrieving packages is inconvenient (especially if they are heavy). All in all, a nice place to live with good management. However, the "luxury" offerings often fell short of expectations given the premium prices paid to live at The Henry. If rent was a couple hundred dollars less, the issues described would be inconsequential. But when you pay double the market rate for housing in the area, it's fair to expect things like nicer appliances, a/c in hallways, convenient package pick-up, sufficient water pressure to wash your hands while the dishwasher is going, and it not sounding like your upstairs neighbor is doing jumping jacks in steel toe boots when they step out of bed to use the restroom in the middle of the night."
"I honestly think that John Rubino at Park Hills is the nicest landlord I have ever had. I have heard mixed reviews about Anderson Communities, but have never had any issues that weren't resolved quickly here. The grounds are well taken care of, mowed every Thursday with weather permitting. Communication about Covid and other property updates were sent through the mail and printed/hung on door. I have never felt unsafe here."
"Overall, this place is decent. They were a little over the top with the "threatening" letters (people not picking up their pet waste, having stuff on their balcony, all the way down to having single broken window blinds) that were sent out to the entire building/complex. Lots of annoying small hidden fees (had to pay for a gym access card, pool band, etc), and the mail system was pretty awful (they say they are checked in/signed for, but really you just walk in and take a package off the shelf, so in theory anyone could take anything- I never signed for a single one). The apartment itself was in good shape, never had pest problems or anything, and the community was pretty quiet/safe. I had a few maintenance problems which was hard to get ahold of someone (they have no contact/ emergency line after hours), but once I was able to submit a request it was dealt with quickly. Overall I would recommend it as it was a good value for the rent price."
"I am a person in recovery from addiction. During a more chaotic part of my life I got an eviction on my record. I didn’t think I’d ever be able to live on my own. Hunter was kind, understanding, and he gave me a chance. I’ve been in my beautiful home for a year now and I’m grateful for it everyday."
"A wonderful, loving family, who will do anything to assure that your living space is taken care of. They are understanding, generous, thoughtful, and over-all AMAZING people. Very easy to communicate with. And they genuinely care about how you are and are extremely supportive of your dreams. Also the house is beautiful."
"Lived here for 2 years, from 2015-2017. It was fine. The office always had rotating staff, so I don't think I spoke to the same assistant twice, but I can't recall a time when they upset me or stepped on our toes. On the flip side, they also were pretty hands off and never did anything that made them exceptional or made us feel valued or appreciated. Pretty average all around."
"The Peterson family are the kindest landlords I've had in either Lexington or Louisville. Bob can often be seen driving around the complex and picking up fallen branches and litter, and he will give you a friendly hello and ask if everything is okay. His son Jesse handles new leases and tours, and he's approachable and professional. They really do try to make our little community safe, clean, and as welcoming as possible, and they are proactive upon receiving feedback (we needed new washing machines, and they agreed and replaced them all within a reasonable time frame). Plus they host community events and door decorating contests to make you feel a bit closer to your neighbors. 10/10, grab an apartment here if you can."
"Mark is a rare find when it comes to landlords. He started managing properties as a way to make sure his own kids have decent housing while attending UK. This means that property management isn't his main job and that he's not in it to get rich. I couldn't have asked for a better landlord in terms of understanding and willingness to work with people. There admittedly is the downside that he's not doing this full time and therefore maintenance requests are a bit slow, but he also doesn't cheap out on solutions. When our oven broke, he replaced it with a way nicer model than before and didn't even ask if it was our fault or take any of the deposit."
"I enjoyed living at this property. I only moved because I decided to live with my partner and we needed a bit more space. My apartment was quiet and freshly renovated with a new washer/dryer. In my time there, I had one major issue: the apartment had bedbugs when I moved in. I worked with management to get rid of them in a few weeks with no reoccurrences through the rest of my two years. It was an awful situations but I was happy with how it was handled. Sometimes the shower drain would get stopped up and they’d send someone within a day or two to fix them. They always knocked before coming in and the maintenance people were respectful. They kept the common hallway really clean, as well as the parking lot. I would rent with this company again in the future, for sure."
"Ashland Terrace has been pretty quick to deal with any problems with the house. I have always been on time with rent, so they have not really given me any trouble. They did say that washer and drier repair wasn't covered in the lease, but at the time we didn't have a copy of the lease to debate it with them. Other than that it has been smooth sailing, at least as far as landlords go."