“They are amazing! Always super helpful! This home was all new construction when I moved in and is absolutely beautiful. They are responsive and kind. Maintenance staff is super professional and answer any questions you have. Would highly recommend."
“So far we are pleased with this community. They are leagues better than our previous apartment. I was surprised to read the negative comments on other Merrick Place reviews, but I also cannot defend them. In my experience the maintenance staff are great folks. Our rent is reasonable and the property is well maintained. I can see living here for years.”
"Craig Hardin is a bully. It's that simple. He will try to intimidate you. He will talk *at* you. He thinks he's an expert in everything. Classic know-it-all man bullshit. I explicitly remember him talking to me about how his brother-in-law worked at Eastern State Hospital at the time I was renting there, and therefore Craig felt like he himself was some kind of expert on HIPAA law. He's that kind of man that likes to claim expertise because... he knows somebody with expertise in a field? Like I said, man bullshit. Know-it-all jerks. And with know-it-alls, they also are bullies who will act like can CSI your life and they're gonna catch you doing shit you're not even doing. He used to tell me he had caught me smoking and that he had sandwich bags full of cigarette butt evidence... except for the fact that I've never smoked cigarettes. But I'll never forget how smug he was when he was gas-lighting me and telling me about presumed myself. Also, one time I was asleep in my bedroom one morning, and I wake up to see one of Craig's maintenance men with a ladder *opening the door to my bedroom and just walking in while I was in fucking bed*. I lied there watching and he walked directly over to my bedside, put a ladder up, and climb up to the reach the light bulb above my bed. I finally said, "Excuse me?" and the maintenance man acted surprised to see me there. No notice I should expect a maintenance employee. I didn't put a maintenance request in. Dude just up and walked right into my bedroom while I was asleep. Didn't even knock on the apartment front door (what woke me up was when I heard him unlocking the door, and I mistakenly thought it was my roommate). I was fucking floored then when I saw my bedroom door open and the maintenance dude just came on in as if I wasn't even there. The maintenance guy apologized and left, but still... what the fuck. And I don't even put that on the maintenance guy. This is Craig Hardin's operation, he should be training and instructing his staff to do shit right. And yet, this is how he runs his business? Okay. In my time in Lexington, I've talked to other people who have rented from him. He owns a lot of property around campus, so it's not hard to find kindred folks. But everybody I have met who rented from him said that he was a jerk. And I know that's kind of hearsay territory, so dismiss that as you will. But Craig Hardin is a bully. Don't rent from him if you can help it. His apartments are nice, but he's like some fucked up Dorian Gray landlord where the nicer his apartments are, the less nice he is towards his tenants."
"Overall, very good experience with the staff at the Henry. I have no complaints about the staff or rental practices themselves. The maintenance crew was awesome, security was great. Leasing office always dealt with any concerns swiftly and to the best of their abilities (sometimes being adjacent to The Summit imposed certain limitations upon them). The soundproofing between floors/ceilings was extremely terrible. I've lived in many apartments and understand that some noise from neighbors is inevitable, but the amount of noise coming from above is unacceptable for how much the rent costs. However, the wall/wall soundproofing was top notch. Your nextdoor neighbors could throw a party and you wouldn't hear a thing unless you walked past their front door in the hallway. Appliances provided were new, but very low-end, especially the washer/dryer. Lighting fixtures, countertops, and interior doors are very nice looking though. Lots of outlets, some even with USB ports. Water pressure was very subpar and breakers used for electricity were cheap and would constantly need to be replaced. The secured entrance to the parking lot seemed to constantly be on the fritz, but that just meant it was left open 24/7. This did not lead to any inconveniences or issues with theft, likely due to the very constant security patrols. Pool area was not monitored well, constantly filled with 95% non-residents on weekends in the warmer months. Water often "felt" dirty, hard to explain what I mean but perhaps with the large amount of uninvited guests flocking to the pool to drink, chlorine rather than saline would be more sanitary. Dog park was not maintained well, always dog poop all over the place. Plus, the entrance was just a single gate. This means if another person came with their dog while you were using the dog park, you risked your dog escaping. Still, it is nice that they offer a space for dogs to run around at all. In contrast, the "pet spa," was always kept very clean and offered a convenient place to give your dog a bath. All other areas (gym, elevators, hallways, package room, etc) were kept extremely clean. Hallways could get a bit warm during the hotter months though, not a huge deal but adequate a/c throughout all common areas does seem like it should be included in a "luxury experience" Could benefit from additional package lockers for each building, unless you live in the building where it is located, retrieving packages is inconvenient (especially if they are heavy). All in all, a nice place to live with good management. However, the "luxury" offerings often fell short of expectations given the premium prices paid to live at The Henry. If rent was a couple hundred dollars less, the issues described would be inconsequential. But when you pay double the market rate for housing in the area, it's fair to expect things like nicer appliances, a/c in hallways, convenient package pick-up, sufficient water pressure to wash your hands while the dishwasher is going, and it not sounding like your upstairs neighbor is doing jumping jacks in steel toe boots when they step out of bed to use the restroom in the middle of the night."