“Carol is a pleasant woman. She is not up in the resident’s business but still takes very good care of the property. Since I’ve been living here (I moved in August 2018) a lot of work has been done to the property including removing falling / rotting trees and landscaping that could be dangerous, painting the front door and making the building look more inviting, and she has someone come in and clean the stairwell areas at least 1-2 times a year. Anytime I’ve had an issue - which, in 3 years really hasn’t been that many because the 100+-year-old property is well maintained, she responds to my texts as soon as possible and gets a professional out to take care of it within 48 hours usually. Pest control usually comes quarterly if not more frequently to spray the apartments to make sure there are no bugs. Since I’ve lived here I have seen 0 bugs other than little gnats in the summer. Not even really any spiders. My partner and I plan to live here until we buy a house.”
"Maintenance issues were frequent. Once a month we would not have hot water or water at all building-wide, with little to no communication on the issue. Power outages, limbs falling out of trees on the property. A tree fell over through a fence and blocked an entrance to the parking lot, and it wasn't removed for 2 weeks. Took weeks to get the internet hooked up because Jey was unresponsive to the cable company. Can't get Metronet fiber because Jey won't talk to them. Jey would enter my apartment unannounced, frequently, including once walking in on me in my underwear. I had to install security cameras to document this behavior. My toilet tank broke because it was installed improperly and the tank was rubbing against the wall, and Jey said I "used the toilet improperly" and said I would have to pay for the repair. It was not repaired for over 2 weeks. This was the only toilet in my apartment, so I had to go to a local restaurant to use the bathroom. 7 months into a 12-month lease, a pet rent fee was added to my account on the online rent payment system. My signed lease did not mention a pet rent, at all. When I brought this up, Jey said there was a "typo" in my lease. There's no such thing as a typo in a signed contract. When I refused to pay these illegal fees, he added late fees to my account and then took those late fees out of my deposit. Jey took the house across from the apartment building and listed it on AirBnB, so there were loud wild parties every weekend, even during covid. And there's no sound insolation on exterior walls, at all, so I knew every song that was being played, even though it was on the other side of a small driveway. I was an ideal tenant. Paid my rent on time. Never threw loud parties. Kept my place clean and quiet. Jey always treated me like I was the biggest bother in the whole world. Jey always looks like he's having the worst time, even when giving tours to prospective new tenants. My sincere hope is that he really is having the worst time, all the time because that's exactly what he deserves. Don't rent from Jey Marks or Urban Vigor. And don't use the rent from them on AirBnB."
“Our $910 total rent for a two-story townhouse, two bed townhouse is one of the best steals I’ve found in Lexington, but the real strength of Creeks is their leasing office. Lauren Sturgill, the leasing agent, is personable, responsive to concerns and questions, and works diligently to find everyone the best space for them. She’s amazingly communicative and endlessly helpful. The maintenance also responds quickly to issues, and is friendly and open to answer questions or explain their solutions. I don’t think I’ll rent from anyone or anywhere else as long as I’m in Lexington.”
“So far we are pleased with this community. They are leagues better than our previous apartment. I was surprised to read the negative comments on other Merrick Place reviews, but I also cannot defend them. In my experience the maintenance staff are great folks. Our rent is reasonable and the property is well maintained. I can see living here for years.”