“Awful. Nothing works and the landlord only cares about the apartment complexes they own. They do not care about the people who rent their houses.”
"My landlord owns several properties on campus, and the one I rent is next door to another one of his properties (so I've seen the condition of both). Both houses are quite old, built in the 20s, and while that's not necessarily an issue in itself, they have been maintained VERY poorly by the landlord. In many parts of the house, the flooring is mismatched and uneven, and in some cases the walls are literally crumbling apart. A couple months after we moved in we noticed that the kitchen ceiling would leak after the upstairs shower was used, as well as a large (and slowly expanding) crack in the ceiling where this was happening. Landlord was notified immediately, but it took over 4 months to resolve this issue. As with any maintenance issues (there were many others), Gary would always use a band-aid, half-assed solution at first. He eventually sent a 'plumber' over (who we found out wasn't even a licensed plumber and just did it as a side gig while he worked at the Apple store, yup) who temporarily fixed the leak but after about a week we had problems yet again. The house is very poorly insulated, with doors and most windows having visible gaps in them, as well as some visible gaps in the flooring (where you can see to the outside). Needless to say this was a major hassle during the winter time, and it made our heating costs skyrocket. Gary refused to take responsibility for this or pay for any of the heat bill since it was "our job" to better insulate the house (??). There is also a ridiculous amount of space, especially in the crawlspace under the house and in the attic, for pests to live unhindered. We've seen mice, opossums, and even a bat once. Gary also eschews the responsibility of dealing with these other than haphazardly placing a few mouse traps every once in a while, even though our lease specifically states that pest issues are his responsibility. Last but certainly not least, he has several times entered the house unannounced, without waiting for someone to answer the door. On one of those occasions as well, he proceeded to enter the bathroom without knocking, which is a major no-no. He has been rude to me several times over text after I've made maintenance inquiries, and is overall just an extremely skeezy guy. The ONLY reason this house (and likely many of his other properties) hasn't had to be remodeled completely is because Gary has a constant supply of desperate college kids looking for housing on campus. He is a master at taking advantage of this demographic, who have little time or the capacity to deal with the severity of issues this house has."
“Micah is nice but it astounds me that he runs this business. My biggest complaint was the horrible communication and the attitude from the maintenance team. It infuriates me that I couldn't get a simple response for my maintenance request verifying he saw my message and to give me an ETA of when they would arrive. Because of this, I did encounter landlords entering my apartment with NO NOTICE and only becoming aware of that because of my neighbors informing me. I watched them enter my neighbors apartments when they weren't home and no notice was given to them either. My biggest warning to anyone considering Burton properties is to HIGHLY inspect the unit you are viewing for any potential problems in the works (my building dealt with the ceiling falling in). There is no exaggeration when people warn how hard it is to get ahold of Micah. The rent's cheap, he leaves us alone, but if you encounter a maintenance issue - frustration will grow. I really wish they would hire someone on to take calls and inquires.”
“Mr. Smith was rude and hateful. We did have an issue with getting the rent payment to go through to him, but we offered to bring him cash, money order, whatever he wanted.. he would not accept. He gave us 24 hours to vacate on 8 January 2020, when he hadn't accepted Dec & Jan rent. So we just moved out in one day rather than deal with this crazy man. He came into our home unannounced, he didn't respond to texts or voicemails. Not worth dealing with this hateful person.”
"Craig Hardin is a bully. It's that simple. He will try to intimidate you. He will talk *at* you. He thinks he's an expert in everything. Classic know-it-all man bullshit. I explicitly remember him talking to me about how his brother-in-law worked at Eastern State Hospital at the time I was renting there, and therefore Craig felt like he himself was some kind of expert on HIPAA law. He's that kind of man that likes to claim expertise because... he knows somebody with expertise in a field? Like I said, man bullshit. Know-it-all jerks. And with know-it-alls, they also are bullies who will act like can CSI your life and they're gonna catch you doing shit you're not even doing. He used to tell me he had caught me smoking and that he had sandwich bags full of cigarette butt evidence... except for the fact that I've never smoked cigarettes. But I'll never forget how smug he was when he was gas-lighting me and telling me about presumed myself. Also, one time I was asleep in my bedroom one morning, and I wake up to see one of Craig's maintenance men with a ladder *opening the door to my bedroom and just walking in while I was in fucking bed*. I lied there watching and he walked directly over to my bedside, put a ladder up, and climb up to the reach the light bulb above my bed. I finally said, "Excuse me?" and the maintenance man acted surprised to see me there. No notice I should expect a maintenance employee. I didn't put a maintenance request in. Dude just up and walked right into my bedroom while I was asleep. Didn't even knock on the apartment front door (what woke me up was when I heard him unlocking the door, and I mistakenly thought it was my roommate). I was fucking floored then when I saw my bedroom door open and the maintenance dude just came on in as if I wasn't even there. The maintenance guy apologized and left, but still... what the fuck. And I don't even put that on the maintenance guy. This is Craig Hardin's operation, he should be training and instructing his staff to do shit right. And yet, this is how he runs his business? Okay. In my time in Lexington, I've talked to other people who have rented from him. He owns a lot of property around campus, so it's not hard to find kindred folks. But everybody I have met who rented from him said that he was a jerk. And I know that's kind of hearsay territory, so dismiss that as you will. But Craig Hardin is a bully. Don't rent from him if you can help it. His apartments are nice, but he's like some fucked up Dorian Gray landlord where the nicer his apartments are, the less nice he is towards his tenants."
“Triple Crown at Tates Creek probably has a new name again by now, but that's not suprising because they changed management about once a year. But Denton Floyd real estate is who got us to finally leave. The last 2 years we lived there, we had a recurring bed bug infestation. It was disgusting and we ended up having to throw away furniture. I'm still wary of buying furniture with cloth upholstery because the memory of bugs is too disgusting... They sprayed at least 6 times, and the only thing we could really do was move. Disgusting. ALSO the maintenance was slow and the workers didn't want to be there, one of them even told me they weren't getting paid what they were told. We had a broken fridge for over a month waiting for them to get around to fixing it. I ended up calling upper management really angry that they were forcing me to not have a refrigerator. All of my food spoiled, in the fridge and the freezer. We demanded they pay us in damages and I think they took $200 or something off our rent the next month, but that doesn't make up for how badly they ignored us for weeks and weeks. I lived directly across the parking lot from the office and could see what maintenance was doing most of the time: raking/blowing leaves or picking up trash in the parking lot. Eventually they didn't even get us a new fridge like they said they would, they just switched out our broken one for the one sitting in the vacant apt above us.... Why they couldn't have done that to begin with I still don't know. We didn't get our deposit back, tho we did have cats (that we paid entirely too much rent for). The pet rent is per animal, in case they weren't clear with you upfront. AND once when we were renewing our lease a new girl in the front office said it was fine to have 3 cats, so we adopted a stray. But soon someone else noticed and said we couldn't... So we, again, put our foot down and pointed out its was what was written in our lease agreement. Needless to say, we left as soon as we could find a new place. Stay away from Pimlico Pkwy!”
"Went up on rent yearly and extremely like $100 a pop after 7yrs without raise. Roaches came in the last 2yrs when another tenant vacated and remained in the entire building not just my unit. Management company was awful after all trade left. Didn't fix anything all plumbing was connected and when upstairs neighbor had a sink issue it closed mine as well and couldn't fix. Twice they cut off my electric even though it was included in lease. Was reimbursed once but the first time nothing at all. (Days each time) had 2 separate deposits there because of a previous apartment gas leak id moved and was told id have to wait 30 days between and when i finally moved still nothing for either unit. On the plus side now no roaches and no headache. Having bad management did me a favor."
"Constant changing of office personnel, upping rent without notice or adding charges out of no where. Apartment rules constantly changing, maintenance refuses to fix anything unless they can come when you aren't home (I am home constantly). During COVID, tons of threats and illegally evicting half of the apartment complex."