Review of Winterwood Properties by Hiitsme

“This is the worst place i have ever lived. Yes it is income based but we still should be treated like people. Christine acts like she is better than everyone and is RUDE RUDE RUDE. Maintenance men will just walk up in your house and not give a damn. I have mold that ive told them FIVE times about. My air and heat doesnt work properly. Too many issues and THEY DO NOT CARE. If i could afford somewhere better for my kids and I. Id be gone. They make me feel like im a nobody over here.”

Review of Woodridge Apartments by Anonymous

“I had rodents in my house. Woke up to a man in my house without me knowing that he was coming. And by the way, I sleep in the nude and there he was. And no landlord nor ma non -employees , with them. Both sinks in my apartment have leaked since I moved in.”

Review of 300 at The Circle by renter09

“I have had repeated issues with this landlord over maintenance requests. When I moved in I opened the fridge and it smelled like a rotting corpse had been in there for months. I had to leave the apartment the smell got so bad. I went straight down to the front office and they sent some of the cleaning staff down to take a look. They sprayed some stuff and wiped it down and left. The smell was NOT gone at all and now I had bugs that started coming out of my ice maker. My landlord's solution was that it would dissipate over time. They said the previous tenant left some fish in the freezer and they turned the electric off to that unit. They didn't realize there was still fish in the freezer until they came to clean for my arrival. The smell was unbearable for months. I couldn't get them to do anything about it. About a month into my lease my security alarm's backup battery went dead which causes it to beep very loudly every few minutes. I put in a maintenance request and a few weeks later someone came to look at it. He said the battery probably needed to be replaced but he would have to check to see what type it needed. I said ok and thought he would be back soon. A month went by and I heard nothing. I decided to put in another request. He came back and said the same thing. That the battery probably needed to be replaced and he needed to check to see what kind it needed and he would get back to me. This went on about 3 or 4 more times until I just gave up and unplugged the alarm system because I got tired of the beeping and I'm sure my neighbors were too. I had a light bulb that had smoke coming out of it. They just put the exact same completely black bulb back in the socket. Which is so unbelievably dangerous. I have also had so much trouble with the front office with the pandemic. They refuse to take partial payments. They refuse to work with you to help get the balance paid on your account and keep adding and adding late fee upon late fee upon late fee. I have applied for rental assistance and the only thing that is preventing them from getting the money is they have to do their part of the application. But for an entire month they have done nothing. During this pandemic I have been threatened by corporate I am repeatedly given notices threatening eviction even though I am protected under the CDC moratorium and have signed the documentation necessary to receive such protection. This property has been the worst rental experience I have ever experienced!”

Review of Wassmer Properties by L

“Wassmer is a slum lord, plain and simple. Lynne Dunn manages some of his properties for him and will be your main point of contact. If you’ve never rented before, she might seem okay, but let me assure you: she is useless. Her job, as far as I can tell, is to make as much money for Wassmer as possible without any consideration for basic renter’s rights. There is no maintenance ever so good luck if something breaks or there are bugs (which happens often)! Lynne will either ignore you or tell you to take care of it yourself. Sometimes, she will say she’s sending someone out and nothing happens. The fixture remains broken and contacting her again does not help. All the workmanship in the apartments is shoddy and the roof leaks all the time. The sink is constantly clogging, the oven never works right, and the neighbors are always throwing huge parties which I guess isn’t the landlord’s fault exactly but it isn’t a great situation. Expect to see empty beer cans and broken bottles in the parking lot at all times along with the overflowing trash bins, roaches, and one time, actual raw sewage coming up from the ground! That was a fun week. Overall, a terrible place to live. Would not recommend. The landlord and the property manager aren’t good people. Sorry to whoever is renting this place after us! Wish I could’ve warned you.”

Review of The Creeks on Kirklevington by Lexingtonian

“Our $910 total rent for a two-story townhouse, two bed townhouse is one of the best steals I’ve found in Lexington, but the real strength of Creeks is their leasing office. Lauren Sturgill, the leasing agent, is personable, responsive to concerns and questions, and works diligently to find everyone the best space for them. She’s amazingly communicative and endlessly helpful. The maintenance also responds quickly to issues, and is friendly and open to answer questions or explain their solutions. I don’t think I’ll rent from anyone or anywhere else as long as I’m in Lexington.”

Review of Lesley Campion by natem_99

“Lesley wasn't at the showing last year and had the previous tenants show the house. We never saw her until we had to show the house at an open house during a pandemic (she invited over 15 people at the same time). She never evaluated the house before we moved in for any damages or repairs that needed to be made from the previous tenants. We hadn't lived there very long and the mainline was spewing sewage into the basement. She had her "plumber", Gene, come fix it and blamed the damages on us. He told her there were wipes in the mainline and no one in our house used wipes. We even offered for her to come to the house, but she didn't. She broke lease agreements, because she kept money from our security deposit without written notice or returning it within the time frame mentioned in the lease. She also charged us for items that the lease refers to as "general maintenance" that she is responsible for according to the lease. She didn't even evaluate the house after we left. We had to ask her for our security deposit back after the new tenants had moved in, so she evaluated the house once they were already in the house.”

Review of Upscale Properties by SadMeow

“We have lived here for three years. Two years in, the property management changed without our consent. Then, a few months later, the whole complex was sold without notifying us or obtaining our consent. The property was sold during our lease, and we do not have a current lease with Upscale Properties, as our previous lease that we signed with the property management company was online and we cannot sign into their website now that we aren't renting with them. We are still paying the same rent and unsure what will happen when we move out a couple of months from now, or whether we will receive our deposit back given the two changes of management. Back in February our fridge broke. We notified them on Friday about the freezer being broken, but when it became clear on Sunday that the whole fridge was broken, as it was starting to smell, we called their emergency line. It was not staffed and we had to leave a message. We called again on Monday and were told they would then call a repair person. This person came on Wednesday and concluded that the fridge had to be replaced. We did not receive a new fridge until Friday, a week after we originally called. The only reason we did not lose all of our food (several hundred dollars' worth) was that that was the week of the ice storm and we kept it outside in bags. We did lose about $200 worth of meat and cheese. In recompense, we asked for $200 off our rent. The property manager gave us $75, she said because "Any more than that I would have to call the landlord, and he would say no, so I'm not going to do that."

Review of Lexington Rental Homes by Acmbs

“I don't think it's so much the rental company as it is the owner. We have pleaded for 5 years to have the heating/cooling fixed. They have sent multiple different companies and they all said the unit needs replaced completely but the owner of the property will not pay for it.”

Review of Kingston Property Management by happygirl

“They are amazing! Always super helpful! This home was all new construction when I moved in and is absolutely beautiful. They are responsive and kind. Maintenance staff is super professional and answer any questions you have. Would highly recommend."