“I had rodents in my house. Woke up to a man in my house without me knowing that he was coming. And by the way, I sleep in the nude and there he was. And no landlord nor ma non -employees , with them. Both sinks in my apartment have leaked since I moved in.”
“I have had repeated issues with this landlord over maintenance requests. When I moved in I opened the fridge and it smelled like a rotting corpse had been in there for months. I had to leave the apartment the smell got so bad. I went straight down to the front office and they sent some of the cleaning staff down to take a look. They sprayed some stuff and wiped it down and left. The smell was NOT gone at all and now I had bugs that started coming out of my ice maker. My landlord's solution was that it would dissipate over time. They said the previous tenant left some fish in the freezer and they turned the electric off to that unit. They didn't realize there was still fish in the freezer until they came to clean for my arrival. The smell was unbearable for months. I couldn't get them to do anything about it. About a month into my lease my security alarm's backup battery went dead which causes it to beep very loudly every few minutes. I put in a maintenance request and a few weeks later someone came to look at it. He said the battery probably needed to be replaced but he would have to check to see what type it needed. I said ok and thought he would be back soon. A month went by and I heard nothing. I decided to put in another request. He came back and said the same thing. That the battery probably needed to be replaced and he needed to check to see what kind it needed and he would get back to me. This went on about 3 or 4 more times until I just gave up and unplugged the alarm system because I got tired of the beeping and I'm sure my neighbors were too. I had a light bulb that had smoke coming out of it. They just put the exact same completely black bulb back in the socket. Which is so unbelievably dangerous. I have also had so much trouble with the front office with the pandemic. They refuse to take partial payments. They refuse to work with you to help get the balance paid on your account and keep adding and adding late fee upon late fee upon late fee. I have applied for rental assistance and the only thing that is preventing them from getting the money is they have to do their part of the application. But for an entire month they have done nothing. During this pandemic I have been threatened by corporate I am repeatedly given notices threatening eviction even though I am protected under the CDC moratorium and have signed the documentation necessary to receive such protection. This property has been the worst rental experience I have ever experienced!”
“Wassmer is a slum lord, plain and simple. Lynne Dunn manages some of his properties for him and will be your main point of contact. If you’ve never rented before, she might seem okay, but let me assure you: she is useless. Her job, as far as I can tell, is to make as much money for Wassmer as possible without any consideration for basic renter’s rights. There is no maintenance ever so good luck if something breaks or there are bugs (which happens often)! Lynne will either ignore you or tell you to take care of it yourself. Sometimes, she will say she’s sending someone out and nothing happens. The fixture remains broken and contacting her again does not help. All the workmanship in the apartments is shoddy and the roof leaks all the time. The sink is constantly clogging, the oven never works right, and the neighbors are always throwing huge parties which I guess isn’t the landlord’s fault exactly but it isn’t a great situation. Expect to see empty beer cans and broken bottles in the parking lot at all times along with the overflowing trash bins, roaches, and one time, actual raw sewage coming up from the ground! That was a fun week. Overall, a terrible place to live. Would not recommend. The landlord and the property manager aren’t good people. Sorry to whoever is renting this place after us! Wish I could’ve warned you.”
“Lesley wasn't at the showing last year and had the previous tenants show the house. We never saw her until we had to show the house at an open house during a pandemic (she invited over 15 people at the same time). She never evaluated the house before we moved in for any damages or repairs that needed to be made from the previous tenants. We hadn't lived there very long and the mainline was spewing sewage into the basement. She had her "plumber", Gene, come fix it and blamed the damages on us. He told her there were wipes in the mainline and no one in our house used wipes. We even offered for her to come to the house, but she didn't. She broke lease agreements, because she kept money from our security deposit without written notice or returning it within the time frame mentioned in the lease. She also charged us for items that the lease refers to as "general maintenance" that she is responsible for according to the lease. She didn't even evaluate the house after we left. We had to ask her for our security deposit back after the new tenants had moved in, so she evaluated the house once they were already in the house.”
“Took 6 months to fix a heater, would not believe me about mice even though I had pics, would not believe me about mold and mildew in every room even though I have pics, would not believe me about the very excessive condensation running down the walls until the fire department had to come and shut my breaker box 📴 due to wall plug outlets throughout the house arcing and throwing sparks, even the electrician said it was due to moisture, and still don't have full access to electric in this house."
"My landlord owns several properties on campus, and the one I rent is next door to another one of his properties (so I've seen the condition of both). Both houses are quite old, built in the 20s, and while that's not necessarily an issue in itself, they have been maintained VERY poorly by the landlord. In many parts of the house, the flooring is mismatched and uneven, and in some cases the walls are literally crumbling apart. A couple months after we moved in we noticed that the kitchen ceiling would leak after the upstairs shower was used, as well as a large (and slowly expanding) crack in the ceiling where this was happening. Landlord was notified immediately, but it took over 4 months to resolve this issue. As with any maintenance issues (there were many others), Gary would always use a band-aid, half-assed solution at first. He eventually sent a 'plumber' over (who we found out wasn't even a licensed plumber and just did it as a side gig while he worked at the Apple store, yup) who temporarily fixed the leak but after about a week we had problems yet again. The house is very poorly insulated, with doors and most windows having visible gaps in them, as well as some visible gaps in the flooring (where you can see to the outside). Needless to say this was a major hassle during the winter time, and it made our heating costs skyrocket. Gary refused to take responsibility for this or pay for any of the heat bill since it was "our job" to better insulate the house (??). There is also a ridiculous amount of space, especially in the crawlspace under the house and in the attic, for pests to live unhindered. We've seen mice, opossums, and even a bat once. Gary also eschews the responsibility of dealing with these other than haphazardly placing a few mouse traps every once in a while, even though our lease specifically states that pest issues are his responsibility. Last but certainly not least, he has several times entered the house unannounced, without waiting for someone to answer the door. On one of those occasions as well, he proceeded to enter the bathroom without knocking, which is a major no-no. He has been rude to me several times over text after I've made maintenance inquiries, and is overall just an extremely skeezy guy. The ONLY reason this house (and likely many of his other properties) hasn't had to be remodeled completely is because Gary has a constant supply of desperate college kids looking for housing on campus. He is a master at taking advantage of this demographic, who have little time or the capacity to deal with the severity of issues this house has."
“Was under the impression (for ~6 months) that my rent was $750+$25 pet fee, totaling $775. This is what I paid each month from Feb-Aug. In August I was informed by the office manager that my rent was actually $775+$25 per fee, totaling $800. And informed me I was accumulating a tab due to paying $25 less each month (again, for 6 months, without any correction from office management). The lease was mis-worded, essentially. So my rent “went up”, and I had to back pay my “debt”. While unemployed in a pandemic. Half of the outlets don’t work, some light switches don’t have covers, the towel racks and toilet paper holders aren’t securely attached and regular come off the wall. Roaches. Just… Roaches. The walls are so thin that I’ve heard every conversation my neighbors have had in 12 months. The dumpsters are regularly overflowing with trash on the sidewalks. I could go on but I have to literally go meet the moving truck right now. Don’t live here. (However, much respect to the seemingly-only maintenance man on the property. He works extremely hard and was always very helpful with issues).”
“Micah is nice but it astounds me that he runs this business. My biggest complaint was the horrible communication and the attitude from the maintenance team. It infuriates me that I couldn't get a simple response for my maintenance request verifying he saw my message and to give me an ETA of when they would arrive. Because of this, I did encounter landlords entering my apartment with NO NOTICE and only becoming aware of that because of my neighbors informing me. I watched them enter my neighbors apartments when they weren't home and no notice was given to them either. My biggest warning to anyone considering Burton properties is to HIGHLY inspect the unit you are viewing for any potential problems in the works (my building dealt with the ceiling falling in). There is no exaggeration when people warn how hard it is to get ahold of Micah. The rent's cheap, he leaves us alone, but if you encounter a maintenance issue - frustration will grow. I really wish they would hire someone on to take calls and inquires.”