"I've been renting with them on and off for around three years total and after shifting around to other living situations with other landlords, I've landed solely with the Thorntons. I intend to rent with them for as long as possible. They are very professional and put a lot of work and passion into the houses they rent out. I've never had a bad experience with them. The lease is always well-written and gone over in detail. Any maintenance issues are answered almost immediately and handled very quickly. After ten years of living in and around Lexington, they're the best landlords I've ever encountered in this town. Highly recommend."
"My partner and I settled on this house, after looking pretty thoroughly last year. We knew it wasn't in good condition, but Anderson was responsive with the couple of maintenance things we were concerned about at the time and it's in a nice location. Since then, they have entirely neglected the property and do not respond to requests for maintenance. After a significant leak caused mold to develop on the ceiling, they agreed to remove a section of drywall, which now is a hole that exposes rotting wood, insulation, and an open leak during thunderstorms. We are concerned that the ceiling will soon collapse. They claim that we are just waiting to get quotes on the roof repair before beginning maintenance. The AC unit is also in awful disrepair. It rattles loudly and aggressively, which can be heard throughout the house, interfering with sleep. They have also allowed a large, woody growth of poison ivy to begin growing into the rear siding of the house, causing us to avoid the back yard. There is now a family of birds living fully in the foundation of the house. The ivy extends onto the dividing fence with our neighbors, where the fence leans at a roughly 70 degree angle, threatening to fall into the yard and further spreading poison ivy throughout the yard. When leaving messages for the property manager, he has NEVER done us the courtesy of a call or email. Two weeks after an initial submission for service for all of these issues, we noticed that a new property Anderson purchased less than a block away was having a brand new fence installed. Insult to injury. We are stuck here for 9 more months. Hopefully we can get some service done…"