Review of Anderson Communities by kmr2727

Review of Anderson Communities – Kenwick, 40502

Rating: 2 out of 5.

“My partner and I settled on this house, after looking pretty thoroughly last year. We knew it wasn’t in good condition, but Anderson was responsive with the couple of maintenance things we were concerned about at the time and it’s in a nice location. Since then, they have entirely neglected the property and do not respond to requests for maintenance. After a significant leak caused mold to develop on the ceiling, they agreed to remove a section of drywall, which now is a hole that exposes rotting wood, insulation, and an open leak during thunderstorms. We are concerned that the ceiling will soon collapse. They claim that we are just waiting to get quotes on the roof repair before beginning maintenance. The AC unit is also in awful disrepair. It rattles loudly and aggressively, which can be heard throughout the house, interfering with sleep. They have also allowed a large, woody growth of poison ivy to begin growing into the rear siding of the house, causing us to avoid the back yard. There is now a family of birds living fully in the foundation of the house. The ivy extends onto the dividing fence with our neighbors, where the fence leans at a roughly 70-degree angle, threatening to fall into the yard and further spreading poison ivy throughout the yard. When leaving messages for the property manager, he has NEVER done us the courtesy of a call or email. Two weeks after an initial submission for service for all of these issues, we noticed that a new property Anderson purchased less than a block away was having a brand new fence installed. Insult to injury. We are stuck here for 9 more months. Hopefully, we can get some service done…”

<<<SURVEY RESPONSES>>>

Question/statement:Answer:
1. What type of housing?Residential
2. How long have you rented here?13 months
3. Are you still renting here?Yes
4. What is your monthly rent?$900-1k
5. My rental space was in good condition when I moved in.2 – disagree
6. I have not had issues with pests.3 – neutral
7. Maintenance issues are dealt with in a timely manner.1 – strongly disagree
8. My landlord is pleasant and respectful.2 – disagree
9. My landlord responds to messages within…48+ hours
10 Has your landlord ever entered your living space with less than 24 hours notice?No
11. Has your landlord ever entered your living space unannounced?No
12. Have you ever felt unsafe in your living space because of your landlord?Yes
13. My landlord explained important lease items to me.4 – agree
14. Has your landlord ever broken any lease agreements?Yes
15. How much of your security deposit did your landlord return?Still renting here
16. My landlord kept a portion of my security deposit, but they were justified.n/a

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