Review of Jey Marks (Urban Vigor) / Krista McLaughlin (McGregor Properties) by Mollystout

Review of Jey Marks (Urban Vigor) / Krista McLaughlin (McGregor Properties) – Lyndhurst Place, 40508

“I rented from Krista McLaughlin and McGregor Properties in 2019. The property was sold to a different company, Urban Vigor LLC, during my lease. Let’s just say the transition was not handled well and I have numerous issues with both companies. My main issues were:

1. Urban Vigor did not pay the gas bill which was outlined as included in my rent, so my gas was shut off. They said this was not their fault since the previous owners with McGregor Properties didn’t tell them they had to pay this bill when they bought the property?

2. When Columbia Gas came to turn the gas back on, it turns out I had been living for a year with a “red tag condition” that could have resulted in my injury or death (photo of letter attached). They turned my stove on, but I had to live without heat until I moved out two months later. It was spring, but it was still cold and I’m entitled to heat!

3. I moved out due to the above and due to being treated really unprofessionally by Jey Marks at Urban Vigor. But it did not stop there – I did not get my security deposit check and pro-rated rent refund check back for 82 days after move out. Countless calls, emails, and even in person trips to their office were made…TERRIBLE follow-up and they lied to me numerous times. Also, it is mandatory in the state of KY for landlords to return the security deposit within 60 days of move out, so what they were doing was ILLEGAL and was during a PANDEMIC. Overall, rude, unethical, illegal, bad people. Don’t do it!“

<<<SURVEY RESPONSES>>>

Question/statement:	Answer:
1. What type of housing?	Residential
2. How long have you rented here?	1 year
3. Are you still renting here?	No
4. What is your monthly rent?	$700-800
5. My rental space was in good condition when I moved in.	3 – neutral
6. I have not had issues with pests.	2 – disagree
7. Maintenance issues are dealt with in a timely manner.	4 – agree
8. My landlord is pleasant and respectful.	1 – strongly disagree
9. My landlord responds to messages within…	48+ hours
10 Has your landlord ever entered your living space with less than 24 hours notice?	No
11. Has your landlord ever entered your living space unannounced?	No
12. Have you ever felt unsafe in your living space because of your landlord?	Yes
13. My landlord explained important lease items to me.	4 – agree
14. Has your landlord ever broken any lease agreements?	No
15. How much of your security deposit did your landlord return?	100%
16. My landlord kept a portion of my security deposit, but they were justified.	n/a