Overall, I would not rent from Burton Property again. While Micah made some generous accommodations for us during a frantic period of time during the pandemic, the lack of communication and professionalism were serious problems and threatened our safety and security. If I could have gone above his head to whoever actually owns Burton Property (we never met or contacted anyone with the name Burton or even had any idea how we could find this info), I would have reported Micah and how his behavior comes across to tenants. If you want a very, very hands-off, independent renting experience, then Micah and Burton Property might be right for you, but if you need any information, communication, or assistance whatsoever, then I say godspeed to you, and may your prayers fall upon ears more acute than Micah Poston's.
“Micah is nice but it astounds me that he runs this business. My biggest complaint was the horrible communication and the attitude from the maintenance team. It infuriates me that I couldn't get a simple response for my maintenance request verifying he saw my message and to give me an ETA of when they would arrive. Because of this, I did encounter landlords entering my apartment with NO NOTICE and only becoming aware of that because of my neighbors informing me. I watched them enter my neighbors apartments when they weren't home and no notice was given to them either. My biggest warning to anyone considering Burton properties is to HIGHLY inspect the unit you are viewing for any potential problems in the works (my building dealt with the ceiling falling in). There is no exaggeration when people warn how hard it is to get ahold of Micah. The rent's cheap, he leaves us alone, but if you encounter a maintenance issue - frustration will grow. I really wish they would hire someone on to take calls and inquires.”
"Micah frequently sent maintenance out without responding to my texts. I would think I was being ignored, only to be woken up by the maintenance guy. A little heads up would have gone a long way. On one occasion, maintenance entered while I wasn't home and I had not been told they were coming that day. I left the apartment in better shape than I got it in, but I was not given any of my deposit back. Micah stopped responding to me. I never got an itemized explanation nor any kind of explanation. Thanks for preying on poor students!"
"He did no cleaning or repairs between tenants, and left all of it up to the one roommate who had lived there the prior year. That roommate was the only one who was able to get any large-scale maintenance done, often by calling the landlord multiple times and/or threatening legal action. The apartment on the first floor (there was one on the first and one on the 2nd/3rd) had bedbugs and it was entirely up to the tenants to rectify the situation upon moving out. We left the apartment significantly better than we found it (patched holes in the wall that were already there, removed things that were glued/taped to the ceiling, cleaned things that were not clean when we moved in) and didn’t receive any portion of our security deposit ($1,750 total) nor any explanation of why. All 4 of us repeatedly called and texted and emailed the landlord. as well as Burton Properties about it for months, citing security deposit law violations, and were never responded to. They will literally ghost you about the security deposit when you move out. Finally, after leaving an angry voicemail 3 months after moving out, I received about half of my deposit in the mail with a post-it note saying “-150 for cleaning and carpet repair” scrawled on it. No other roommate received anything. I sent a letter citing violations of KY Security Deposit Law and demanding he return the full amount to all of us and included our forwarding addresses and heard nothing. He violated KY security deposit law on multiple instances, but I am a recent graduate who doesn’t have the time or money to go to small claims court, and he knows that. If you live in any of their properties (there are a ton around UK so beware) I highly recommend reading the aforementioned code in detail and drafting some sort of agreement to ensure that he follow it, because I have no doubt that Burton Properties and Micah Poston make thousands of dollars off of the backs of college students who have no power to hold them accountable.