Overall, I would not rent from Burton Property again. While Micah made some generous accommodations for us during a frantic period of time during the pandemic, the lack of communication and professionalism were serious problems and threatened our safety and security. If I could have gone above his head to whoever actually owns Burton Property (we never met or contacted anyone with the name Burton or even had any idea how we could find this info), I would have reported Micah and how his behavior comes across to tenants. If you want a very, very hands-off, independent renting experience, then Micah and Burton Property might be right for you, but if you need any information, communication, or assistance whatsoever, then I say godspeed to you, and may your prayers fall upon ears more acute than Micah Poston's.
"Maintenance issues were frequent. Once a month we would not have hot water or water at all building-wide, with little to no communication on the issue. Power outages, limbs falling out of trees on the property. A tree fell over through a fence and blocked an entrance to the parking lot, and it wasn't removed for 2 weeks. Took weeks to get the internet hooked up because Jey was unresponsive to the cable company. Can't get Metronet fiber because Jey won't talk to them. Jey would enter my apartment unannounced, frequently, including once walking in on me in my underwear. I had to install security cameras to document this behavior. My toilet tank broke because it was installed improperly and the tank was rubbing against the wall, and Jey said I "used the toilet improperly" and said I would have to pay for the repair. It was not repaired for over 2 weeks. This was the only toilet in my apartment, so I had to go to a local restaurant to use the bathroom. 7 months into a 12-month lease, a pet rent fee was added to my account on the online rent payment system. My signed lease did not mention a pet rent, at all. When I brought this up, Jey said there was a "typo" in my lease. There's no such thing as a typo in a signed contract. When I refused to pay these illegal fees, he added late fees to my account and then took those late fees out of my deposit. Jey took the house across from the apartment building and listed it on AirBnB, so there were loud wild parties every weekend, even during covid. And there's no sound insolation on exterior walls, at all, so I knew every song that was being played, even though it was on the other side of a small driveway. I was an ideal tenant. Paid my rent on time. Never threw loud parties. Kept my place clean and quiet. Jey always treated me like I was the biggest bother in the whole world. Jey always looks like he's having the worst time, even when giving tours to prospective new tenants. My sincere hope is that he really is having the worst time, all the time because that's exactly what he deserves. Don't rent from Jey Marks or Urban Vigor. And don't use the rent from them on AirBnB."
“It was a cheap place to rent, so that's why I went for it. I was asleep in bed one day (no work that day!), and I woke up hearing keys in the door and my landlord starts to open the door. I had to yell to him not to come in, and he luckily closed the door and left. I couldn't help but wonder how often this happened when I wasn't home, since this was an unscheduled day off for me. Another time, I had just gotten out of the shower and he did the same thing. I was still in the bathroom and had to yell at him I just got out of the shower and he left. What gives? The lease stated he was to give you 48-hour notice before coming into your apartment, but I wasn't afforded that luxury. I texted him after that incident and told him he needs to text me in advance if he needs to come into the apartment or it will keep inconveniencing him. During the last month of renting, to keep prices low, he said, you are supposed to be open the entire month for possible new tenants to come in and look at the place. I could get behind that. But I was given zero notice that anyone would possibly want to come to look at the place. I was not given the 48 hours. He knocked on the door WITH someone next to him. I had him wait about 5 minutes since I wasn't dressed and he definitely seemed annoyed with me since the viewer had to spend that 10 minutes waiting. That's why you give the 48 hours notice? Hell, 12 or 24 hours would have been sufficient. I didn't feel safe being alone, there was always that threat that he or maintenance would just come in. Other important things to mention: A pipe above my bathroom was leaking and my bathroom ceiling sagged down and was filled with water. He cut out that part of the ceiling and fixed the pipe for the person upstairs (they had problems, too). But for 7 of the 12 months I rented there, I had a huge, gaping hole in my bathroom ceiling that was never fixed. When the apartment viewer (mentioned above) came inside and the landlord brought him into the bathroom, he was very lighthearted and said he was working to fix that and said it in a way where I was supposed to agree he's on top of it. I didn't. I was told to do certain things to avoid mold in the winter, which I did, but there was black mold (not sure if it was THE black mold) in every room of the apartment. It wasn't clean when I moved in. The stove was missing one of its knobs. There was a cartoon-size mouse hole by the floor I had to stuff to keep anything in the walls out. This was a one-bedroom with a living room, but the AC was only in the bedroom, so it was more like a studio unless you wanted to be dripping in sweat in the living room during the summer and ice cold in the winter. No matter how much I cleaned, it still felt and looked dirty. My upstairs neighbor had a dog she left alone all the time. This poor dog barked incessantly. I put up with it, as we were allowed to have pets until I started losing sleep and my sanity. It was literally more than a week after I talked to him that he even mentioned it to my neighbor--I had to follow up with him to see that he had done nothing about it. I didn't feel respected or safe living here. I do not recommend living here. Even though the landlord is a nice guy, and it appears you'll have no problems living here when you tour it and talk to Marty, don't be deceived. He's neglectful and disrespectful of the space you pay to live in.”
"Overall, very good experience with the staff at the Henry. I have no complaints about the staff or rental practices themselves. The maintenance crew was awesome, security was great. Leasing office always dealt with any concerns swiftly and to the best of their abilities (sometimes being adjacent to The Summit imposed certain limitations upon them). The soundproofing between floors/ceilings was extremely terrible. I've lived in many apartments and understand that some noise from neighbors is inevitable, but the amount of noise coming from above is unacceptable for how much the rent costs. However, the wall/wall soundproofing was top notch. Your nextdoor neighbors could throw a party and you wouldn't hear a thing unless you walked past their front door in the hallway. Appliances provided were new, but very low-end, especially the washer/dryer. Lighting fixtures, countertops, and interior doors are very nice looking though. Lots of outlets, some even with USB ports. Water pressure was very subpar and breakers used for electricity were cheap and would constantly need to be replaced. The secured entrance to the parking lot seemed to constantly be on the fritz, but that just meant it was left open 24/7. This did not lead to any inconveniences or issues with theft, likely due to the very constant security patrols. Pool area was not monitored well, constantly filled with 95% non-residents on weekends in the warmer months. Water often "felt" dirty, hard to explain what I mean but perhaps with the large amount of uninvited guests flocking to the pool to drink, chlorine rather than saline would be more sanitary. Dog park was not maintained well, always dog poop all over the place. Plus, the entrance was just a single gate. This means if another person came with their dog while you were using the dog park, you risked your dog escaping. Still, it is nice that they offer a space for dogs to run around at all. In contrast, the "pet spa," was always kept very clean and offered a convenient place to give your dog a bath. All other areas (gym, elevators, hallways, package room, etc) were kept extremely clean. Hallways could get a bit warm during the hotter months though, not a huge deal but adequate a/c throughout all common areas does seem like it should be included in a "luxury experience" Could benefit from additional package lockers for each building, unless you live in the building where it is located, retrieving packages is inconvenient (especially if they are heavy). All in all, a nice place to live with good management. However, the "luxury" offerings often fell short of expectations given the premium prices paid to live at The Henry. If rent was a couple hundred dollars less, the issues described would be inconsequential. But when you pay double the market rate for housing in the area, it's fair to expect things like nicer appliances, a/c in hallways, convenient package pick-up, sufficient water pressure to wash your hands while the dishwasher is going, and it not sounding like your upstairs neighbor is doing jumping jacks in steel toe boots when they step out of bed to use the restroom in the middle of the night."
"Terrible experience living in these apartments. The only good part about them is that they are close to the UK campus. Maintenance and other office staff would enter our apartment whenever they wanted without a 24 hour notice. It made me feel very uncomfortable and unsafe. There were constantly ants everywhere even with no food or anything lying around. The managers are so disrespectful and rude. They do not care about your wellbeing. They just care about sucking money from you. They were also doing work on the roof for two weeks straight before finals week and it was extremely loud. There was constant stomping and music playing during this time. I also filed a complaint about our neighbors because they constantly had parties and were loud 24/7. NOTHING was done. Do NOT live here."