"Micah frequently sent maintenance out without responding to my texts. I would think I was being ignored, only to be woken up by the maintenance guy. A little heads up would have gone a long way. On one occasion, maintenance entered while I wasn't home and I had not been told they were coming that day. I left the apartment in better shape than I got it in, but I was not given any of my deposit back. Micah stopped responding to me. I never got an itemized explanation nor any kind of explanation. Thanks for preying on poor students!"
"I've been renting with them on and off for around three years total and after shifting around to other living situations with other landlords, I've landed solely with the Thorntons. I intend to rent with them for as long as possible. They are very professional and put a lot of work and passion into the houses they rent out. I've never had a bad experience with them. The lease is always well-written and gone over in detail. Any maintenance issues are answered almost immediately and handled very quickly. After ten years of living in and around Lexington, they're the best landlords I've ever encountered in this town. Highly recommend."
"Please, for the love of all things good, DO NOT rent from Melvin Cosby on park avenue. One month in and he was coming by my work daily, checking in on me every evening in the creepiest fashion, and verbally harassed me. The harassment continued until I broke the lease 3 months in after the police advised me to (I have two police reports saying the landlord was mentally unstable at the time of the response). He talked terribly about past tenants and I should have known he was the problem! I originally paid him $900 for rent and deposit, which he would use the deposit for our gas bill. Something I suggested because he made many remarks about how he was broke and was unsure how we would have heat in the winter, if the bill wasn't paid when I moved in. He had acquired a bit of debt on that bill. He constantly held over my head was how he paid the utilities. I paid $500 for rent, but gave him at least $100 extra every month because he made me feel so responsible for his unemployment and financial status after I couldn't get him a job at my work. Very thankful my hiring manager got a weird vibe from him or he would have been around me basically all the time. I had to get away from this person after I set up cameras and caught him going into my unit while I was at work to make sure I turned my AC, heat, lights, faucets?(I know, he was insane!) and unplugged stuff on numerous occasions. Never got a 24 or even 1 hour notice on when he was coming in. Had to have a friend move in the last week, so he couldn't come inside while I was gone. With that being said, if he doesn't get you with the constant trying to get more money out of you for electric and how it is your fault, the constant thought of him being in your home will."
"My partner and I settled on this house, after looking pretty thoroughly last year. We knew it wasn't in good condition, but Anderson was responsive with the couple of maintenance things we were concerned about at the time and it's in a nice location. Since then, they have entirely neglected the property and do not respond to requests for maintenance. After a significant leak caused mold to develop on the ceiling, they agreed to remove a section of drywall, which now is a hole that exposes rotting wood, insulation, and an open leak during thunderstorms. We are concerned that the ceiling will soon collapse. They claim that we are just waiting to get quotes on the roof repair before beginning maintenance. The AC unit is also in awful disrepair. It rattles loudly and aggressively, which can be heard throughout the house, interfering with sleep. They have also allowed a large, woody growth of poison ivy to begin growing into the rear siding of the house, causing us to avoid the back yard. There is now a family of birds living fully in the foundation of the house. The ivy extends onto the dividing fence with our neighbors, where the fence leans at a roughly 70 degree angle, threatening to fall into the yard and further spreading poison ivy throughout the yard. When leaving messages for the property manager, he has NEVER done us the courtesy of a call or email. Two weeks after an initial submission for service for all of these issues, we noticed that a new property Anderson purchased less than a block away was having a brand new fence installed. Insult to injury. We are stuck here for 9 more months. Hopefully we can get some service done…"
"A wonderful, loving family, who will do anything to assure that your living space is taken care of. They are understanding, generous, thoughtful, and over-all AMAZING people. Very easy to communicate with. And they genuinely care about how you are and are extremely supportive of your dreams. Also the house is beautiful."
"Mark is a rare find when it comes to landlords. He started managing properties as a way to make sure his own kids have decent housing while attending UK. This means that property management isn't his main job and that he's not in it to get rich. I couldn't have asked for a better landlord in terms of understanding and willingness to work with people. There admittedly is the downside that he's not doing this full time and therefore maintenance requests are a bit slow, but he also doesn't cheap out on solutions. When our oven broke, he replaced it with a way nicer model than before and didn't even ask if it was our fault or take any of the deposit."
"Ashland Terrace has been pretty quick to deal with any problems with the house. I have always been on time with rent, so they have not really given me any trouble. They did say that washer and drier repair wasn't covered in the lease, but at the time we didn't have a copy of the lease to debate it with them. Other than that it has been smooth sailing, at least as far as landlords go."
"Lynne is a sweet lady and pretty respectful. Our mailbox was broken the entire year we lived there after multiple attempts to get it fixed. It became easier to ask the mail person for our mail directly then trying any longer to get it fixed. Our washer broke and was fixed within a week, but we were not informed when someone came in to fix it and were not informed when it was fixed. She allowed late payments during the pandemic but not rent discount (to be expected from off campus housing). I would recommend renting from her."