"I rented from Krista McLaughlin and McGregor Properties in 2019. The property was sold to a different company, Urban Vigor LLC, during my lease. Let's just say the transition was not handled well and I have numerous issues with both companies. My main issues were: 1. Urban Vigor did not pay the gas bill which was outlined as included in my rent, so my gas was shut off. They said this was not their fault since the previous owners with McGregor Properties didn't tell them they had to pay this bill when they bought the property? 2. When Columbia Gas came to turn the gas back on, it turns out I had been living for a year with a "red tag condition" that could have resulted in my injury or death (photo of letter attached). They turned my stove on, but I had to live without heat until I moved out two months later. It was spring, but it was still cold and I'm entitled to heat! 3. I moved out due to the above and due to being treated really unprofessionally by Jey Marks at Urban Vigor. But it did not stop there - I did not get my security deposit check and pro-rated rent refund check back for 82 days after move out. Countless calls, emails, and even in person trips to their office were made...TERRIBLE follow-up and they lied to me numerous times. Also, it is mandatory in the state of KY for landlords to return the security deposit within 60 days of move out, so what they were doing was ILLEGAL and was during a PANDEMIC. Overall, rude, unethical, illegal, bad people. Don't do it!"
"They are a horrendous property management company! I have needed a new HVAC unit since we moved in 3 summers ago. Every summer I have had to call multiple times to have them come fix it. They’ve done “bandaid” type fixes the previous two summers but are finally supposed to be replacing the unit except it has now been discovered that the piping throughout the entire home has been done incorrectly and my HAVC unit has to be put on hold until that is addressed. However, about a month ago I had to call them to send a plumber out because I had sewage (that has came up my kitchen sink ever since I moved in anytime I run my washing machine) began coming up through my bathtub and toilet suddenly. They have now added a fee of $299 to my account saying that it was my fault the sewage was backed up. It was NOT! The piping throughout the entire home is messed up! I had a sudden gas leak in my hot water heater towards the end of winter/early spring that I had to call the emergency maintenance line and was told that it wasn’t an emergency so I would have to wait until they became available to come out and fix it. After getting advice from a friends husband who is a local firefighter, my three very young children and I had to evacuate immediately and the fire department had to come out to address the leak. The property management company acted like it was no big deal but the firemen told me that had my children and I went to bed that night we potentially may not have woken up the next morning. While the firemen were here they checked the smoke detectors and found that if there ever were a fire, the smoke detectors that we had would not have even worked they were so outdated. The firemen were so kind and installed updated ones free of charge along with a CO2 detector. This company is quick to tack on any charge they possibly can but gives tons of kickback if repairs are ever needed. The employees are always very rude and never easy to work with. I do NOT recommend anyone renting through them!"
"Went up on rent yearly and extremely like $100 a pop after 7yrs without raise. Roaches came in the last 2yrs when another tenant vacated and remained in the entire building not just my unit. Management company was awful after all trade left. Didn't fix anything all plumbing was connected and when upstairs neighbor had a sink issue it closed mine as well and couldn't fix. Twice they cut off my electric even though it was included in lease. Was reimbursed once but the first time nothing at all. (Days each time) had 2 separate deposits there because of a previous apartment gas leak id moved and was told id have to wait 30 days between and when i finally moved still nothing for either unit. On the plus side now no roaches and no headache. Having bad management did me a favor."
"The Saddlebrook apartments are terrible. Had pests everywhere when we moved in. Have had a leak since moving in which is still leaking. Found mildew in all of the air vents which we thought was black mold (I still think it’s black mold). The average heating bill for the winter is $500 and they say it’s because the winter was cold even though most tenants are forced to keep it at 65. The units also use 60% more power than most houses."
"Steve House is a slum lord, plain and simple. His properties are dilapidated, below code, and willfully neglected. He often operates by cash with no printed lease, which leaves his more vulnerable tenants without any legal footing. I lived in two of his properties and have been inside many. They are roach infested, have black mold, multiple leaks, and are a serious health hazard. When told about the roaches for the ninth time, Steve House would respond that “every house in Lexington has roaches”. The building I used to occupy currently has a condemned sign on the front door, and multiple residents living inside with no where to go."
Review of Brenda Stewart – Columbia Heights, 40502 ★ "Brenda Stewart is a disgusting leech. She kept the entire security deposit without justification. Never provided an itemized list. We cleaned for several days before moving out and left the apartment in better shape than when we moved in. She lives in a huge suburban mcmansion and makes… Continue reading Review of by Brenda Stewart nousernamepls
"Lansdowne Apartments via Blackburn Property Management has been decent to me. The rent isn't great, but it's far better than most of the market. Maintenance is done adequately, with minor hiccups and delays. For example, the pool looks awful but the water is clean. Maintenance and management staff are professional and capable and respond within 1 business day. They are currently renovating the building to inflate rent prices, as though clapboard floors are worth an extra $100/mo., but that's rental business for ya."
"Realiant Property Management is definitely a decent "landlord" - but they are a property management company, the actual landlords for this property we do not interact with or have contact information for. The real landlords visited the house once with plenty of notice and were apparently very respectful even though I wasn't there. They just wanted to check up on the property. Realiant is very respectful, very distant and pretty flexible. I haven't had any major issues with them, most of the problems we've had with the property have just been due to the house being very old, but it's a lovely space. Whenever we need a repair they are pretty responsive about getting someone out to us, though it can take a couple days unless it's an emergency. The repairs aren't always top notch, but I feel comfortable with them. The lease is very long and detailed which I like, it covers almost everything. I would definitely rent a property through Realiant again."
"Robert Powell never came to the house and barely communicated with the property manager. The most egregious problem though was a complete lack of a heater in the house, like there was no heat installed at all, just AC. In the depths of winter 2016, the property manager brought over one large heater. The property manager was a good guy who was trying his best to maintain over 30 properties if memory serves. Do not rent from Robert Powell."