“Unfortunately, I have had issues with the property company since the beginning of my renting process. Disclaimer, I didn't have many options in my price range and had to move on short notice, which is why I was stuck with them. Additionally, they only offer 12-month leases for most of their properties.
They didn't let me tour before signing the lease, citing Covid restrictions but wouldn't let me see it even in a socially distanced setting, only after I had paid the deposit and signed the lease. The lease was also an issue at first. I have a doctor-certified emotional support animal that I let them know about at the very beginning. It took about three different drafts of the lease before they correctly added the information for my animal and removed the pet deposit requirement, as per the law. I moved in and the floor was crooked, the windows were not sealed or treated, with wind coming in through the cracks. The doors were also crooked with gaps at the bottom that let air in.
I paid 9/12 months rent upfront but was still charged late fees on the first of every month for four months and I had to call each time to get them removed.
I suspected an animal was living in my attic, so I put in a maintenance request and was told someone would come check but never heard back.
My electric bill 3x the average in the area every single month, even though I used the bare minimum heating and cooling because the windows and doors were incorrectly sealed. During one winter month, my electric bill was over $300 and I still had to put blankets in my windows to keep the wind out.
Two weeks before the end of my lease, a plumbing issue revealed itself that should have been caught by the inspection before I moved in, as the plumber told me the entire shower piping was done incorrectly. They took a full week and three different plumbers to fix my shower, and it was still done wrong and took another week to get completely fixed. I was without a shower in my one-bathroom apartment for the entire last two weeks of my lease, with no effort to compensate me for my trouble or provide any alternatives while the issue was being fixed.
I deep cleaned the apartment and left it spotless at the end of the lease, but was still charged $150 dollars from my security deposit for "cleaning counters and floors" according to the management office.
According to Kentucky state law, refusing to provide a tenant with safe and inhabitable housing is grounds for a lawsuit, but unfortunately, many people in my position do not have the time or resources required to go after such powerful companies. This company does not care about renters, they are only trying to make a quick buck from vulnerable college students."
The Lexington Tenant Review 