Review of M2 Property Group by Renter

Review of M2 Property Group – Andover Forest, 40509

Rating: 2 out of 5.

“No pest problems. Over the course of 5 years property kept getting worse. Multiple property managers and revolving office staff, rent went up every year, the last year we were charged extra money per month for the washer and dryer that had been in the unit. Gutters were cleaned maybe once every two years. Tennis court was in disrepair, office staff claimed maintenance would replace tennis net in the beginning of summer when pool is opened. Same tennis net remained for years, dog park near tennis court but still dog feces was on tennis court. In October 2017 a random stray bullet struck my apartment, we called the police to inform, police officer asked if we wanted to submit a police report. We said we did, but after the police left the rental office called and said they did not want to submit a police report. Bullet hole was never fixed outside my apartment, moved out in June 2020. Water leaked from upstairs apartment into our unit, maintenance waited a few hours until we discovered the mess and called in about it. Motorcycle’s battery was stolen in apartment parking lot, apparently used to steal another tenant’s motorcycle. The real problems began in January 2020 when our electricity bill went from the typical $80-120 a month to $400. We could not get any help from the office staff. Electricity bills stayed high, covid hit and in March maintenance wasn’t going into any apartments unless it was an emergency. Whatever was causing the high electricity bills was never resolved, it didn’t seem to be a real priority to the office staff.”

<<<SURVEY RESPONSES>>>

Question/statement:Answer:
1. What type of housing?Residential
2. How long have you rented here?5 years
3. Are you still renting here?No
4. What is your monthly rent?$700-800
5. My rental space was in good condition when I moved in.4 – agree
6. I have not had issues with pests.4 – agree
7. Maintenance issues are dealt with in a timely manner.2 – disagree
8. My landlord is pleasant and respectful.3 – neutral
9. My landlord responds to messages within…24-48 hours
10 Has your landlord ever entered your living space with less than 24 hours notice?No
11. Has your landlord ever entered your living space unannounced?No
12. Have you ever felt unsafe in your living space because of your landlord?Yes
13. My landlord explained important lease items to me.2 – disagree
14. Has your landlord ever broken any lease agreements?Yes
15. How much of your security deposit did your landlord return?0%
16. My landlord kept a portion of my security deposit, but they were justified.4 – agree

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