“I don't think it's so much the rental company as it is the owner. We have pleaded for 5 years to have the heating/cooling fixed. They have sent multiple different companies and they all said the unit needs replaced completely but the owner of the property will not pay for it.”
“Awful. Nothing works and the landlord only cares about the apartment complexes they own. They do not care about the people who rent their houses.”
"My landlord owns several properties on campus, and the one I rent is next door to another one of his properties (so I've seen the condition of both). Both houses are quite old, built in the 20s, and while that's not necessarily an issue in itself, they have been maintained VERY poorly by the landlord. In many parts of the house, the flooring is mismatched and uneven, and in some cases the walls are literally crumbling apart. A couple months after we moved in we noticed that the kitchen ceiling would leak after the upstairs shower was used, as well as a large (and slowly expanding) crack in the ceiling where this was happening. Landlord was notified immediately, but it took over 4 months to resolve this issue. As with any maintenance issues (there were many others), Gary would always use a band-aid, half-assed solution at first. He eventually sent a 'plumber' over (who we found out wasn't even a licensed plumber and just did it as a side gig while he worked at the Apple store, yup) who temporarily fixed the leak but after about a week we had problems yet again. The house is very poorly insulated, with doors and most windows having visible gaps in them, as well as some visible gaps in the flooring (where you can see to the outside). Needless to say this was a major hassle during the winter time, and it made our heating costs skyrocket. Gary refused to take responsibility for this or pay for any of the heat bill since it was "our job" to better insulate the house (??). There is also a ridiculous amount of space, especially in the crawlspace under the house and in the attic, for pests to live unhindered. We've seen mice, opossums, and even a bat once. Gary also eschews the responsibility of dealing with these other than haphazardly placing a few mouse traps every once in a while, even though our lease specifically states that pest issues are his responsibility. Last but certainly not least, he has several times entered the house unannounced, without waiting for someone to answer the door. On one of those occasions as well, he proceeded to enter the bathroom without knocking, which is a major no-no. He has been rude to me several times over text after I've made maintenance inquiries, and is overall just an extremely skeezy guy. The ONLY reason this house (and likely many of his other properties) hasn't had to be remodeled completely is because Gary has a constant supply of desperate college kids looking for housing on campus. He is a master at taking advantage of this demographic, who have little time or the capacity to deal with the severity of issues this house has."
“Micah is nice but it astounds me that he runs this business. My biggest complaint was the horrible communication and the attitude from the maintenance team. It infuriates me that I couldn't get a simple response for my maintenance request verifying he saw my message and to give me an ETA of when they would arrive. Because of this, I did encounter landlords entering my apartment with NO NOTICE and only becoming aware of that because of my neighbors informing me. I watched them enter my neighbors apartments when they weren't home and no notice was given to them either. My biggest warning to anyone considering Burton properties is to HIGHLY inspect the unit you are viewing for any potential problems in the works (my building dealt with the ceiling falling in). There is no exaggeration when people warn how hard it is to get ahold of Micah. The rent's cheap, he leaves us alone, but if you encounter a maintenance issue - frustration will grow. I really wish they would hire someone on to take calls and inquires.”
“Mr. Smith was rude and hateful. We did have an issue with getting the rent payment to go through to him, but we offered to bring him cash, money order, whatever he wanted.. he would not accept. He gave us 24 hours to vacate on 8 January 2020, when he hadn't accepted Dec & Jan rent. So we just moved out in one day rather than deal with this crazy man. He came into our home unannounced, he didn't respond to texts or voicemails. Not worth dealing with this hateful person.”
“I won't rent from him again. He halfway gets things fixed. Horrible manners when asking for help to get things fixed around here. Cardinal valley got to go.”
“Very unhelpful during pandemic, threatened eviction twice so far.”
“Bob Waller is the worst landlord I have ever had to date. He sent out evictions to four people in my neighborhood and the day before the court date he had his maintenance man go around and tell the tenants that the court date was pushed back a week. This was a lie in hopes that they wouldn’t show up for the original court date. The entire two years that I’ve been here he has never lifted a finger to find anything, and threatened me with eviction when I tried to politely and professionally push the issue. This is only the surface of the problems I have had with this slumlord. If you ever take any advice in life, please, please, do not rent from Bob Waller.”
“It's been many years since I rented from Dix Brown, but I saw that he was reviewed on here and, honestly, was surprised he's still in the landlording hustle. But given what I've read about him, I think it's still important to leave this review because his approach as a landlord should be seen as a pattern and not an anomaly. Dix (and/or his company, Dixon Electric) bought the house me and two of my friends were living in some time through the lease of our second year. He immediately came in with some folks and cut a gigantic hole in our kitchen ceiling because... honestly, I don't remember. Maybe something actually needed repaired. But the key here is that they just cut a whole in the drywall of the ceiling that was large enough to probably drop a sedan through. And then they left. They left our kitchen covered in drywall dust. They left the hole literally for the rest of our tenure of that year (we all moved out after that year). We asked him if he was gonna ever come back and finish whatever he was fixing, and.. honestly, I don't remember what the answer was. What I remember was seeing squirrels perched up at the lip of the hole in the kitchen, watching me eat cereal. I remember how long it took to clean up the drywall. I remember him leaving shitty voicemails threatening us because we hadn't paid rent (because we foolishly believed we could withhold rent to leverage him to fix the kitchen ceiling - don't do that without consulting some kind of legal counsel, btw). It was pretty slummy. As shitty as my tenant experience was while Dix Brown was my landlord, I will say this: we cleaned the hell out of that apartment, and he did return our entire security deposit when we moved out. I'll give him that. But I would never rent from him again. I'd rather sleep in my car than roll those dice.”
"Craig Hardin is a bully. It's that simple. He will try to intimidate you. He will talk *at* you. He thinks he's an expert in everything. Classic know-it-all man bullshit. I explicitly remember him talking to me about how his brother-in-law worked at Eastern State Hospital at the time I was renting there, and therefore Craig felt like he himself was some kind of expert on HIPAA law. He's that kind of man that likes to claim expertise because... he knows somebody with expertise in a field? Like I said, man bullshit. Know-it-all jerks. And with know-it-alls, they also are bullies who will act like can CSI your life and they're gonna catch you doing shit you're not even doing. He used to tell me he had caught me smoking and that he had sandwich bags full of cigarette butt evidence... except for the fact that I've never smoked cigarettes. But I'll never forget how smug he was when he was gas-lighting me and telling me about presumed myself. Also, one time I was asleep in my bedroom one morning, and I wake up to see one of Craig's maintenance men with a ladder *opening the door to my bedroom and just walking in while I was in fucking bed*. I lied there watching and he walked directly over to my bedside, put a ladder up, and climb up to the reach the light bulb above my bed. I finally said, "Excuse me?" and the maintenance man acted surprised to see me there. No notice I should expect a maintenance employee. I didn't put a maintenance request in. Dude just up and walked right into my bedroom while I was asleep. Didn't even knock on the apartment front door (what woke me up was when I heard him unlocking the door, and I mistakenly thought it was my roommate). I was fucking floored then when I saw my bedroom door open and the maintenance dude just came on in as if I wasn't even there. The maintenance guy apologized and left, but still... what the fuck. And I don't even put that on the maintenance guy. This is Craig Hardin's operation, he should be training and instructing his staff to do shit right. And yet, this is how he runs his business? Okay. In my time in Lexington, I've talked to other people who have rented from him. He owns a lot of property around campus, so it's not hard to find kindred folks. But everybody I have met who rented from him said that he was a jerk. And I know that's kind of hearsay territory, so dismiss that as you will. But Craig Hardin is a bully. Don't rent from him if you can help it. His apartments are nice, but he's like some fucked up Dorian Gray landlord where the nicer his apartments are, the less nice he is towards his tenants."
The Lexington Tenant Review 