Review of Jey Marks (Urban Vigor) – Lyndhurst Place, 40508
“There are so many things wrong with the house, to the point that the City of Lexington left a long list of required repairs. When I asked the building manager (Jey) about a repair schedule, he didn’t seem to care about being cited by the city. Instead, he said something about “new windows”. Meanwhile, my ceiling is caving and the hallways, porch, and yard are full of junk. I moved here because of the location, but soon found it wasn’t worth it. 9 months into the lease Jey tried to add an additional $50 for parking that had always been free. I was told it was the “other management company that mishandled things'” and that I was still on the hook. Also, my upstairs neighbor has ordered large cases of prepped meals that have sat unopened in the hallways until they rotted so badly that the other tenants were vomiting in their apartments. I’ve avoided making maintenance requests because Jey gives me the creeps, doesn’t respect anyone else’s time, and ignores COVID safety precautions. Another tenant had to help me move an air conditioner (that we found just sitting in the hallway) into my window so that my apartment would stay below 90 degrees last summer. This was after a service request with no response for days. I have a dog, and every day was dangerous for both of us. Since moving here in 2021, he has never worn a mask upon entering my apartment, nor cared when I was once quarantined and tried to enter with a random contractor. After knocking on my door continuously to wake me up, he then harassed me to be allowed entry (with no prior notice or emergency situation) in order to let the cable guy “look around”. I then watched through the peephole as he knocked a few times and then entered my neighbor’s apartment (a young woman living alone), assuming she wasn’t home. She was home. She had been asleep and was awakened by 2 strange men walking into her apartment. It made my skin crawl worse than the rotten meat. If it had been me, I would have gone into self-defense mode, so I guess he lucked out on that one. The best (aka worst) part of renting with Urban Vigor/Jey Marks is that the building manager is also a “managing partner”, and all communications go directly to Jey. In fact, when I tried to complain about my neighbor’s rights being stomped on, I was told by Jey’s assistant how important Jey was in the company, and basically to get over it. In order to hold him accountable, the company doesn’t even have a way to complain about the many ways I feel unsafe here. Since that is the case, my only course of action is to file a legal complaint and warn as many people as possible. DO NOT RENT FROM THIS COMPANY!”
<<<SURVEY RESPONSES>>>
| Question/statement: | Answer: |
|---|---|
| 1. What type of housing? | Residential |
| 2. How long have you rented here? | 14 months |
| 3. Are you still renting here? | Yes |
| 4. What is your monthly rent? | $800-900 |
| 5. My rental space was in good condition when I moved in. | 1 – strongly disagree |
| 6. I have not had issues with pests. | 4 – agree |
| 7. Maintenance issues are dealt with in a timely manner. | 1 – strongly disagree |
| 8. My landlord is pleasant and respectful. | 1 – strongly disagree |
| 9. My landlord responds to messages within… | 48+ hours |
| 10. Has your landlord ever entered your living space with less than 24 hours’ notice? | Yes |
| 11. Has your landlord ever entered your living space unannounced? | Yes |
| 12. Have you ever felt unsafe in your living space because of your landlord? | Yes |
| 13. My landlord explained important lease items to me. | 1 – strongly disagree |
| 14. Has your landlord ever broken any lease agreements? | Yes |
| 15. How much of your security deposit did your landlord return? | Still renting here |
| 16. My landlord kept a portion of my security deposit, but they were justified. | n/a |
The Lexington Tenant Review 